Anadina Paulino

• Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
• Upheld HIPAA compliance through careful management of confidential patient records and lab results.
• Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Centrifuged blood samples as outlined in clinical protocols.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Increased patient satisfaction by providing efficient and accurate blood collection services.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Coordinated with vendors to ensure timely delivery fo products and resolve any supply chain issues.

• Facilitated clear communication between employees and upper management through regular meetings and updates.

• Completed regular inventory count to verify stock levels, addressed discrepancies, and forecasted future needs.

• Oversaw the entire facility and created new standards on training, sales and customer service.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted routine inspections to check quality and compliance with established specifications.

• Trained team members on cash register operation and cash handling.
• Quickly and accurately counted drawers at start and end of each shift.
• Communicated with customers and team members to solve problems.
• Operated POS cash register and equipment to collect payments.
• Provided excellent customer service.
• Handled and placed money orders from the bank.
• Supervised cashiers throughout shift, provided change, performed overrides, offered assistance in any other area.
• Counted the store bank daily.
• Verified paperwork, deposits and checks.
• Performed regular Office Assistant duties. Daily scans, supply orders and paperwork.
• Supervised shifts; creating placement charts, managing breaks and offering solutions.
• Helped develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
• Performed operational store duties including opening and closing, ensuring store security, overseeing safety and assisting with escalated customer issues.
• Sourcing, developing and introducing product ranges that suit store and customer base.
• Leading business literature; communicating and explaining store revenue, sales and monthly expenses.
• Setting employee schedules.