Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Certification
Languages
ADVANCED PHARMACY PRACTICE ROTATIONS (with completion dates)
PRESENTATIONS
COMMUNITY SERVICE
REFERENCES
Timeline
Generic

ANA E. FONTRODONA

Miami

Summary

As an experienced Doctor of Pharmacy with a decade of practice under my belt, I possess a robust skill set in conducting clinical reviews, providing patient counseling, and assisting physicians with proper dosages and protocols. My knowledge extends to medication contraindications, interactions, and side effects. I am committed to serving individuals from diverse backgrounds and providing them with the utmost care. As an experienced Pharmacy Manager and clinical pharmacist, I possess a wealth of knowledge regarding regulatory requirements in the field. My area of expertise is centered on Medication Therapy Management and Comprehensive Medication Reviews, which enables me to provide valuable insights and guidance to patients and other healthcare professionals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Integrated Clinic Pharmacist

Humana
01.2024 - Current
  • Drug Therapy Management: Lead comprehensive medication management for high-risk geriatric patients, optimizing therapeutic outcomes and minimizing healthcare expenditures.
  • Clinical Collaboration: Collaborate with a multidisciplinary team including physicians, care navigators, and other health professionals to develop and implement personalized care plans.
  • Patient and Provider Education: Provide disease state education and medication management guidance to patients and healthcare providers, enhancing understanding and adherence to treatment plans.
  • Regulatory Compliance: Execute clinical protocols in accordance with organizational and state regulations; actively contribute to meeting CMS Stars quality measures for clinic performance.
  • Technology Integration: Utilize electronic medical records (EMR) and clinical management systems for meticulous documentation and patient data analysis.
  • Cost Optimization: Strategically optimize drug coverage benefits, promoting the use of formulary products and cost-effective alternatives to reduce patient expenses.
  • Stakeholder Engagement: Participate in interdisciplinary meetings, offering expert insights into pharmacotherapy options and patient care strategies.

Pharmacist II

AmeriHealth Caritas: 3-Month Contract
09.2023 - 12.2023
  • Perform medication therapy reviews to identify medication related problems
  • Target members for interactive consultations based on a variety of risk stratification scenarios
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
  • Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
  • Perform interactive consultations and makes recommendations/interventions for members and providers, appropriately documents all pharmacotherapy interventions, responds to questions and provides clarification for requests generated in regards to MTM/DTM programs
  • Present all relevant DTM/MTM program materials to P&T Committees as well as any other internal or external review required by assigned Plan
  • Handle calls and correspondence from providers; responds to inquiries and complaints
  • Document calls in inquiry tracking system
  • Using established protocols ensures resolutions provided are presented in a clear and accurate manner
  • Receive escalated calls that cannot be clinically resolved by 1st level intervention
  • Research, resolve and respond to provider clinical inquiries in regards to DTM
  • Support Fraud and Abuse program system oversight
  • Communicate to Compliance any suspected fraud discovered
  • Recommend course of action for providers where patterns appear outside of guidelines and generally accepted pharmacy standards
  • Analyze reports for members identified as opioid over utilizes
  • Conduct consultations with Prescribers and submit point-of-sale edits to Claims Processor and/or implement Prescriber and/or pharmacy limitations for members over utilizing opioids
  • Plan and implement member in-service education
  • Represent PerformRx in contacts with providers, members, hospital personnel, etc
  • Make recommendations on program improvements, based on findings and utilization
  • Assist in implementation of new DTM programs
  • Provide on-going pharmacy policy and procedure review as well as desktop procedure review and updates as appropriate
  • Serve as central point of information distribution to members of Pharmacy staff
  • Review appropriate clinical material (primary literature, clinical guidelines, etc.) and monitor new drugs released to market to update clinical recommendations for gaps in care algorithms for internal and external clients
  • Assist in coordinating department staff projects including coordinating patient care with internal and external practitioners, pharmacist disease specialties, pharmacy journal club, and new drug information
  • Assist Prior Authorization Department when additional resources are needed

Clinical Pharmacist

Optum, UnitedHealth Group
08.2022 - 06.2023
  • Partnered with physicians and other healthcare team members to optimize patient care through the effective use of medications.
  • Established and maintained continuous partnerships with medical practices to offer additional support through Medication Therapy Management (MTM) services.
  • In the event that any issues are identified during a medication review, a detailed report on drug therapy will be promptly forwarded to the relevant healthcare provider for their review and consideration.
  • Providing direct care to patients who have recently been discharged from the hospital.
  • Advised physicians on how to properly dose medications.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Analyzed trends in medication use and made recommendations for policy updates.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Counseled patients regarding proper intake of medications.
  • Educated patients on proper medication use.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.

Retail Pharmacy Lead

Humana
09.2017 - 08.2022
  • OTC Kiosk Manager
  • Supervised team of 3 pharmacy technicians and 1 OTC clerk
  • Partnered with physicians and other healthcare team members to optimize patient care through effective use of medications.
  • Advised physicians on how to dose medications properly.
  • Ensure patient understands specific therapy goals and that patient and providers are working to achieve these goals.
  • Evaluate and document patient outcomes at each encounter, as required by MTM practice model.
  • Operate MTM computer program to ensure accurate patient documentation and appropriate billing information
  • Actively participate in MTM and clinical meetings
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Educated patients on possible drug interactions, potential side effects, and optimal administration methods.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adhered to pharmacy laws and code of ethics.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.

Retail Pharmacy Manager

CVS Pharmacy
01.2015 - 09.2017
  • Supervised team of 2 pharmacy technicians and 1 staff pharmacist
  • Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Collaborated with store manager to maintain daily operations.
  • Developed policies and procedures for effective pharmacy management.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Offered patients and patrons information on various immunizations.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Implemented procedures necessary for compounding, mixing, packaging and labeling.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Retail Pharmacy Manager

Navarro Pharmacy
08.2014 - 01.2015
  • Supervised team of 7 pharmacy technicians 2 clerks and 1 staff pharmacist
  • Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Pharmacy Technician

Pharmacy
01.2007 - 08.2010
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Education

Doctor of Pharmacy -

Union University School of Pharmacy
Jackson, TN
05.2014

Pre-Pharmacy - Biochemistry

Florida International University
Miami, FL
08.2010

Associate of Arts And Sciences - Pharmacy (Pre-Pharmacy)

Miami Dade College
Miami, FL
08.2009

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL
06.2005

Skills

  • Retail Management
  • Pharmacy Law
  • Federal Laws
  • Facility Inspections
  • Code Compliance
  • Consultation and Advisement
  • Drug Inventory Management
  • Medication Side Effect Knowledge
  • Pharmacy Management Software (QS1/NRX)
  • Multitasking
  • Performing MTMs, CMRs, TIPs
  • ECW computer system
  • Patient care improvements
  • Medical decision-making experience
  • Treatment assessments
  • Drug utilization review
  • Customer service, education, and counseling
  • Inventory management

Awards

Diamond Award 2023 - United Health Care / Optum Insight 

Diamond Award 2022 - United Health Care / Optum Insight 

Century Award 2021 - Humana Inc

Century Award 2020 - Humana Inc

WeCare Award 2016 - CVS 


Accomplishments

    Mastered advanced elective coursework at Union University School of Pharmacy towards completion of Doctor of Pharmacy degree, including the following courses:

    Drugs of Abuse - Examined current knowledge related to drugs and substances of abuse with emphasis on emergency medicine and the role a pharmacist can play as a provider of drugs facts and information.

    Oncology - Gained advanced knowledge of oncology pharmacotherapeutics beyond what is typically covered in the Pharmacotherapy Oncology curriculum, including a study of different malignant disease states and their chemotherapeutic regimens, principles of cancer prevention and screening, chemotherapy orders, and pharmaceutical management of short and long-term side effects of cancer treatment.

    Ambulatory Care - Covered advanced ambulatory care topics beyond the standard Therapeutics curriculum, encompassing anticoagulation, diabetes mellitus, hyperlipidemia and hypertension.

    Neonatology / Pediatrics - Gained advanced knowledge of common pediatric disease states and therapies. Covered advanced pediatric topics such as developmental pharmacology, fluids/electrolytes, sepsis/meningitis, pediatric infectious disease, cystic fibrosis, medication safety, diabetic ketoacidosis, sickle cell disease, GERD/constipation/GI issues, anticoagulation among others.

Certification

Pharmacist Licensed

Florida Board of Pharmacy

Licensed No: PS52397

NPI No: 1811500689

Consultant Pharmacist

Licensed No. PU9417

HIPPA/OSHA certification

Basic Life Support Certified

Pharmacy-Based Immunization Delivery

MTM certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

ADVANCED PHARMACY PRACTICE ROTATIONS (with completion dates)

Advance Institutional Practice February 2014

Preceptor: Phil Baker, Pharm.D.

Baptist Rehabilitation-Germantown, Memphis, TN

Ambulatory Care January 2014

Preceptor: Melanie Michael, Pharm.D.

East Jackson Family Medical Center, Jackson, TN

Infectious Disease November 2013

Preceptor: Dolores Junco, Pharm.D.

Kindred Hospital, Coral Gables, FL

  • Participated in daily morning rounds
  • Recommended appropriate antibiotics based on cultures and sensitivities
  • Monitor pharmaceutic parameters and ensured proper dosing

Advance Chain Community Practice October 2013

Preceptor: Maria Madan, Pharm.D.

Publix Pharmacy, Miami, FL

  • Gained experience counseling patients, recommending OTC products, filling/dispensing medications and contacting healthcare providers to verify or authorize prescriptions, all under pharmacist supervision

Advance Independent Community Practice September 2013

Preceptor: Raydel A. Lorenzo, Pharm.D. Pharmag Pharmacy, Miami, FL

  • Educate Patients About Their Medications
  • Preparing medications (in a Blister Pack form) for patients in the Nursing Home Facilities

Medication Therapy Management August 2013

Preceptor: Jessica Smith, Pharm.D.

Jackson Madison County General Hospital Jackson, TN

  • Evaluate patient profiles for drug allergies, adverse reactions, inappropriate drug use, drug interventions, and medication adherence
  • Effectively conduct MTM making recommendations promoting patient health

Oncology

Preceptor: Rachelle Carter, Pharm.D. July 2013

North Mississippi Medical Center, Tupelo, MS

  • Conducted on patient-related problems, and includes chemotherapy, neutropenia, antiemetics, pain management, supportive care, and palliative care.

Internal Medicine June 2013

Preceptor: Wesley Pitts, Pharm.D.

North Mississippi Medical Center, Tupelo, MS

· Reviewed medication charts and recommended appropriate medications to physicians to optimize therapy for multiple disease states. Also focused on TPN, Insulin drips and medication reconciliation.

Management Community Practice March 2013

Preceptor: Maritza Aguayo, Pharm.D.

Navarro Pharmacy, Miami FL

  • Managed inventory, contracts, reimbursement, including scheduling, and performance evaluations.

Chain Community Practice April 2013

Preceptor: Barbara Pinon, Pharm.D.

Navarro Pharmacy, Miami FL

  • Improved medication adherence by counseling patients and contacted physicians to verify prescriptions and prescription information.

INTRODUCTORY PHARMACY PRACTICE ROTATIONS

Introduction to Community Practice Pharmacy July 2012

Preceptor: Adrian Cross, Pharm.D.


Walgreens Pharmacy, Jackson, TN

  • Counseled patients, recommended OTC products, filled/dispensed medications and verified or authorized prescriptions with healthcare providers under pharmacist supervision.

Introduction to Institutional Pharmacy Practice July 2011

Preceptor: Mark McMinn, Pharm.D.


Jackson Madison County General Hospital, Jackson, TN

  • Acquired valuable experience and understanding of the functions of a pharmacist by shadowing a pharmacist in multiple venues, including the IV room and in performance of order entry and review. Assisted pharmacy technicians in filling the Talyst system and Pyxis machines.

Introduction to Community Practice Pharmacy January 2011

Preceptor: Sandra Leiva, Pharm.D.

Publix Pharmacy, Miami, FL

  • Gained experience-counseling patients, recommending OTC products, filling/dispensing medications and contacting healthcare providers to verify or authorize prescriptions, all under pharmacist supervision


PRESENTATIONS


“Warfarin Medication Use Evaluation” February 2014

Advance institutional Presentation at

Baptist Rehabilitation Germantown, Memphis TN

“Hyperthyroidism and Hypothyroidism in Pregnancy” January 2014

Ambulatory Care Presentation at

East Jackson Clinic, Jackson TN

“Clostridium Difficile Associated Diarrhea”

Infection Disease Presentation at

Kindred Hospital, Miami Fl

“Patient Education and Counseling” October 2013

Advance Chain Community Practice Presentation at

Publix Pharmacy, Miami FL

“Hypertension” September 2013

Advance Independent Community Practice Presentation

Miami Florida

“Dose Limitation Of Statins Based On Drug Interactions” August 2013

MTM Presentation at

Jackson Madison County General Hospital, Jackson TN

“Breast Cancer” July 2013

Oncology Presentation at

North Mississippi Medical Center, Tupalo, MS

“Combined BRAF and MEK Inhibition in Melanoma July 2013

with BRAF V600 Mutations”

Oncology Presentation at

North Mississippi Medical Center, Tupalo, MS

Apixiban for Extended Treatment of Venous Thromboembolism June 2013

Internal Medicine Presentation at

North Mississippi Medical Center, Tupelo, MS

“Congestive Heart Failure” June 2013

Internal Medicine Presentation at

North Mississippi Medical Center, Tupelo, MS

“Hypercalcemia of Malignancy Associated with Cancer” May 2013

Oncology Presentation at

Union Univ. School of Pharmacy, Jackson, TN

“Prolia® Xgeva® (Denosumab)” April 2013

Advance Community Practice Presentation at

Navarro Pharmacy Discount, Miami, FL.

“Cost Effectiveness Analysis between Tamsulosin and Silodosin” December 2012

Pharmacoeconomics Presentation at

Union Univ. School of Pharmacy, Jackson, TN.

“Gabapentin Study: Pharmacokinetics Parameters” November 2012

Pharmacokinetics Presentation at

Union Univ. School of Pharmacy, Jackson, TN.

“Cholera, Treatment and Prevention” October 2012

Mission Elective Presentation at

Union Univ. School of Pharmacy, Jackson, TN.

“Benazepril plus Amlodipine or Hydrochlorothiazide for September 2012

Hypertension in High-Risk Patients(ACCOMPLISH TRIAL),”

Landmark Trial Presentation at

Union Univ. School of Pharmacy, Jackson, TN.

“Human Papillomavirus (HPV), Spread the Word, not the Disease” July 2012

Community Pharmacy Presentation at

Walgreens Pharmacy, Jackson, TN.

“USP Standards for Aspirin and Some Aspirin Tablet Dosage Forms” November 2011

Pharmaceutics Presentation at

Union Univ. School of Pharmacy, Jackson, TN

“Approach to Ascites” July 2011

Institutional Pharmacy Presentation at

Jackson Madison County General Hospital, Jackson, TN.

“Fungal Infections” January 2011

Community Pharmacy Presentation at

Publix Pharmacy, Miami, FL

“Echinacea (Cone Flower)” November 2010

OTC Monograph Presentation at

Union Univ. School of Pharmacy, Jackson, TN.

COMMUNITY SERVICE

Vineland K-8 Career day Volunteer 2022

Church Buenas Nuevas Volunteer 2003-Present

Camillus House Homeless Volunteer 2014

Pharmacy Mission Trip to Honduras January 2013

DEA's National Prescription Drug Take-Back Day April 2011

American Red Cross Volunteer June 2010

Camillus House Homeless Volunteer August 2009

League against Cancer Fundraising Walk March 2005

REFERENCES

Available on request

Timeline

Integrated Clinic Pharmacist

Humana
01.2024 - Current

Pharmacist II

AmeriHealth Caritas: 3-Month Contract
09.2023 - 12.2023

Clinical Pharmacist

Optum, UnitedHealth Group
08.2022 - 06.2023

Retail Pharmacy Lead

Humana
09.2017 - 08.2022

Retail Pharmacy Manager

CVS Pharmacy
01.2015 - 09.2017

Retail Pharmacy Manager

Navarro Pharmacy
08.2014 - 01.2015

Pharmacy Technician

Pharmacy
01.2007 - 08.2010

Doctor of Pharmacy -

Union University School of Pharmacy

Pre-Pharmacy - Biochemistry

Florida International University

Associate of Arts And Sciences - Pharmacy (Pre-Pharmacy)

Miami Dade College

High School Diploma -

G. Holmes Braddock Senior High School

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