Anthony Isaac
Miami
Summary
Recent graduate with foundational knowledge in healthcare/customer service and hands-on experience gained through academic projects, internships and work. Demonstrates strong teamwork, problem-solving, time-management and adaptability skills allowing me to adapt to nearly any job. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
10
10
years of professional experience
Work History
HCS MEMBER ENGAGEMENT
Signify Health
10.2023 - Current
- Handled 200+ calls a day for customers at home visits, Insurance issues, and primary care providers
- Fostered strong relationships with members, enhancing engagement and ensuring their health needs are met effectively.
- Implemented outreach strategies that increased member participation in programs, leading to noticeable improvements in sales outcomes.
- Resolved Tier 1 and Tier 2 customer/coworker technical issues
- Learned and adapted quickly to new technology and software applications.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
- Delivered monthly sales targets through effective upselling techniques and consistent follow-ups with clients
ADMISSIONS ASSISTANT
Lynn University
01.2020 - 03.2024
- Provided customer service 100+ prospective students a day, enhancing their application experience and promoting positive university impressions.
- Led tours for prospective and family members to show facilities and answer questions.
- Worked at IT to troubleshoot student database issues and work to clear issues with iPads, cell phones, html issues with apps.
- Kept web sites and social media updated by accurately entering, updating and checking records
- . Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Court Clerk Intern
Court Options
02.2016 - 09.2019
- Managed case files and
- Maintained records for easy retrieval and reference.
- Collaborated with legal professionals to clarify terminology and enhance transcription quality.
- Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.
- Supported attorneys and judges by preparing legal documents and summarizing case files.
- Mentored junior interns on best practices for case management and customer service techniques.
Education
Bachelor of Science - Psychology
Lynn University
Boca Raton12-2026
Master of Science - Psychology
Lynn University
Boca Raton, FL11-2026
Skills
- Attention to detail
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Multitasking Abilities
- Flexible and adaptable
- Adaptability
- Technical Skills
- Time Management
- Problem-solving
Accomplishments
- Promoted helping hands company to achieve the goal of more college Students receiving scholarship money to better help them in achieving their goals in the school they want to attend.
- Came up with ideas to offer charity to individuals & communities helping improve the quality of life for those individuals in need
- Created highly effective new programs and events to help a school keep their tutoring, music, theater, spots and other electives for the K-8 school.
- Negotiated with vendors, saving the school $14,000 annually. Being able to than use that cost for other school activists and etc.
Timeline
HCS MEMBER ENGAGEMENT
Signify Health
10.2023 - Current
ADMISSIONS ASSISTANT
Lynn University
01.2020 - 03.2024
Court Clerk Intern
Court Options
02.2016 - 09.2019
Bachelor of Science - Psychology
Lynn University
Master of Science - Psychology
Lynn University