Courtney Keller
Courtney Nicole Keller Artwork
Aiken,SC
15
years of professional experience
Professional with experience in member engagement and customer relations. Adept at fostering strong connections and driving member satisfaction through effective communication and problem-solving skills. Known for collaboration and adaptability in team settings, ensuring dependability and high-quality results. Strong background in conflict resolution, data analysis, and process improvement.
Work History
Member Engagement Representative
4 Months- Facilitated member inquiries through effective communication and problem-solving techniques.
- Coordinated outreach initiatives to enhance member engagement and retention strategies.
- Developed educational materials to inform members about services and health resources.
- Streamlined communication processes between departments to improve service delivery efficiency.
- Analyzed member feedback to identify trends and recommend process improvements.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Strengthened relationships with key stakeholders through regular communication and updates on member needs and preferences.
- Maximized efficiency by effectively managing multiple tasks simultaneously while maintaining high levels of accuracy and attention to detail in all aspects of work history section composition.
- Participated actively in team meetings aimed at reviewing performance metrics/targets as well as sharing insights/tips for continuous improvement based on individual or collective experiences and learnings.
Art Business Owner
15 Years- Provided clients with outstanding customer service, got their orders to them in a timely/fashionable manner, and made sure to always leave customers feeling appreciated and respected.
- Created online advertisements on multiple social media platforms (i.e. - Facebook, Instagram, and Twitter) to self-promote the independent business and bring in new clientele.
- Started a livestream with a dedicated schedule over on Twitch to help promote the business and bring in even more new customers.
Customer Service Representative
8 Months- Negotiated collections arrangements on past due balances and helped customers start and stop electric and gas utility service accounts.
- Served as the main point of contact for all client inquiries and issue resolution.
- Collaborated with cross-functional teams including sales support, marketing, finance, and operations to ensure seamless execution of client initiatives.
- Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines and expectations from the company.
- Provided customers with high-quality service and experiences that had them submitting daily high quality/satisfactory customer surveys to management about my performance.
- Provided accurate information about customer's billing - including payments due, payment arrangement options for past due balances, and information on rates that customers signed up for based on their financial needs.
Senior Sales Representative
1 Year 4 Months- Identified customer pain points and proposed tailored solutions that addressed their specific challenges.
- Attended weekly sales meetings to discuss progress, share best practices, and receive feedback.
- Collaborated with sales team to develop and implement effective sales strategies.
- Responded promptly to inquiries from potential customers via phone calls or emails.
- Participated in regular training sessions to enhance product knowledge and improve selling techniques.
- Built rapport with customers through active listening and understanding their unique needs.
- Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points.
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction.
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability.
- Implemented effective sales strategies that resulted in an increase in overall revenue.
- Consistently exceeded sales targets, resulting in recognition as top-performing sales representative for the last year running.
Senior Game Advisor / Assistant Manager
2 Years 10 Months- Placed and changed out prices and descriptive signs on backdrops, fixtures, merchandise, window displays, interior display areas, signage, or the general floor for promotions and changes in inventory.
- Developed ideas and plans for merchandise displays or window decorations.
- Arranged merchandise, backdrops, and other accessories, as instructed by sales team and management.
- Trained seasonal workers on how to conduct themselves professionally in a retail sales environment.
- Assisted customers in a direct capacity by recommending particular games and genres based on their individual interests.
- Assisted customers in locating particular games and merchandise across the store or among one of several stores in the area in person and over the phone.
- Answered questions about product features and benefits.
- Sold customers on new products and games that would seasonally be added to the store's inventory, even when they originally came in uninterested in purchasing anything.
- Created advertisements/flyers to help promote and sell customers on upcoming title releases for the store.
Education
High School Diploma
Graduating Class of 2011
Skills
Merchandising
Inventory Control
Guest Services
Organizational
Customer Service
Cash register
Medical terminology
Marketing
Cash handling
Organizational Skills
Assistant Manager Experience
Management
Negotiation
Sales
Retail sales
Typing
Communication
Software troubleshooting
Guest services
Customer service
Passionate
Cash Handling
Retail Management
Sales Management
Research
B2B sales
Retail Sales
Windows
Listening
Purchasing
Hardworking
Pricing
Sales management
Analysis skills
Store Management Experience
Teaching
Communication skills
Time Management
Contract Negotiation
Salesforce
CSS
Cisco Jabber
Performance tracking
Member retention strategies
Teamwork
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Critical thinking
Active listening
Effective communication
Adaptability and flexibility
Detail-oriented
Relationship building
Computer proficiency
Continuous improvement
Time management abilities
Timeline
Member Engagement Representative
Carenet
04.2026 - CurrentRead More
Customer Service Representative
Transworld Systems Inc. - National Grid NE
08.2025 - 04.2026Read More
Senior Sales Representative
ADT Security Systems Sales - SP Data Digital
02.2024 - 06.2025Read More
Senior Game Advisor / Assistant Manager
GameStop
10.2017 - 08.2020Read More
Art Business Owner
Courtney Nicole Keller Artwork
08.2011 - CurrentRead More
North Augusta High School
High School Diploma
Read More
IMPORTANT NOTE
- ANY LAPSE IN BETWEEN JOBS WAS DUE TO THE FACT THAT I AM MEDICALLY/PHYSICALLY DISABLED – I HAVE BEEN A TYPE 1 DIABETIC SINE AGE 3 AND NOT SUFFER FROM EARLY ONSET DIABETIC NEUROPATHY THAT TOOK MY ABILITY TO WALK/DRIVE AWAY FROM ME AT THE AGE OF 27. AFTER MANY HARD YEARS IN PHYSICAL REHAB, I CAN NOW WALK AGAIN, HOWEVER, I AM STILL UNABLE TO FEEL MY FEET. I AM HARDWORKING AND VERY DETERMINED TO KEEP GOING IN LIFE. I’M JUST LOOKING FOR THE RIGHT EMPLOYMENT OPPORTUNITY TO CONTINUE TO SHINE.