CHRISTOPHER BALK
Jacksonville
Summary
I am an experienced fraud investigator with a strong background in member service, cash handling, lending, sales, and collection experience. Possessing a wealth of knowledge from previous positions, dedicated to sharing expertise to foster growth in others. Known for organizational skills, attention to detail, focused, and ability to quickly learn. I consistently achieves goals within set timelines, bring a positive attitude, and drive for success. I strongly believe every work environment presents opportunities for development, growth and I am committed to maximizing potential in any given situation
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Engagement Representative
RadiFi Credit Union
12.2024 - Current
- Apply New and Existing Members for Accounts and Loans
- Implementing consistent outreach to provide thorough finance-related assistance.
- Maintain acceptable deposits and loan assurance standards
Fraud Investigator
Gulf Winds Credit Union
09.2023 - 12.2024
- Review Fraud Mobile and Branch Deposited Checks
- Approve/Deny Suspect External Transfers
- Review Potential Fraud Account/Loan Applications
- Account Takeover/Call Impersonations
- Conduct Fraud Charge Off's and Collection
- Work/Communicate/Assist Law Enforcement, State and Attorney Generals
- Press Charges or File Judgements
- File SAR’s/Other Informational Reports
- Review Reports and Member Accounts for Fraud Related activity including Money Laundering
- Examine Potential Wire/Bill Pay/ACH Fraud
- Monitor Chats, Emails, and Take Phone Calls
- Assist and Process Debit Card Claims/Charge Backs
- Member and Team Member Communication
- Back-up and Assist Fraud Manager
- Create Informational Communication about Fraud Trends and Events
Collection Officer I
Gulf Winds Credit Union
12.2022 - 08.2023
- Payment Processing and Account Research
- Work First Payment Default Loans/Any Delinquent Loan
- Assisting members for Skipping Payments/Deferments/Due Date Changes
- Skip-Tracing for Collecting
- Reporting Delinquent Accounts via Excel/Word
- Assisting with CPI (Forced Place Insurance) claims, billing, and refunds
- Taking Inbound Calls and Providing Member Service
- Process Payments over the phone
Member Advocate
Gulf Winds Credit Union
04.2020 - 12.2022
- Conduct Teller Transactions
- Providing Member and Account Services
- Processing New Accounts or Loan Applications/Requests
- Achieving and Surpassing Required monthly loan goals
- Processing Wires and ACH's
- Online Banking Assistance and Fraud Claims
- Reviewing and Resolving Member Complaints or Concerns
- Filing daily paperwork, Balancing Cash Vaults/Cash Machines, and Printing Debit Cards
- Conducting Branch Audits
Customer Service Associate/Cashier
South Eastern Grocers (Winn-Dixie)
05.2018 - 04.2020
- Processing Transactions for Customers
- Operating Customer Service Counter and Cash Handling
- Selling Money Orders, W/U Money Transfers, and Lottery Sales
- Processing, Completing, and Filing Daily paperwork, Audits
- Counting and Balancing Cash Tills and Safe, Cash Ordering
- Multi-Department Item Restock
Education
High School - General Studies
J.M. Tate Senior High School
Cantonment, FL05.2019
Skills
- Written/Oral Communication
- Computer Interaction
- Microsoft Word/Excel
- Organization
- Quick Learning
- Active Listening
- Team Leadership
Certification
Florida Public Notary
Participations
Young Leaders of Northwest Florida
Timeline
Member Engagement Representative
RadiFi Credit Union
12.2024 - Current
Fraud Investigator
Gulf Winds Credit Union
09.2023 - 12.2024
Collection Officer I
Gulf Winds Credit Union
12.2022 - 08.2023
Member Advocate
Gulf Winds Credit Union
04.2020 - 12.2022
Customer Service Associate/Cashier
South Eastern Grocers (Winn-Dixie)
05.2018 - 04.2020
High School - General Studies
J.M. Tate Senior High School
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