Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hartinger

Box Elder,SD

Summary

Dynamic Member Engagement Representative at Signify Health with strong communication skills and a keen attention to detail. Achieved high customer satisfaction by swiftly resolving complex issues and fostering loyalty through empathetic interactions. Proven ability to multitask efficiently while contributing to team performance and mentoring new hires for success.

Overview

12
12
years of professional experience

Work History

Member Engagement Representative

Signify Health
06.2015 - 10.2024
  • Leveraged advanced problem-solving skills to address complex member issues swiftly, minimizing potential negative impacts while maximizing customer satisfaction.
  • Developed creative solutions to address unique challenges encountered during interactions with diverse clientele seeking assistance in various aspects of membership management activities.
  • Participated actively in team meetings aimed at reviewing performance metrics/targets as well as sharing insights/tips for continuous improvement based on individual or collective experiences and learnings.
  • Maximized efficiency by effectively managing multiple tasks simultaneously while maintaining high levels of accuracy and attention to detail in all aspects of work history section composition.

Customer Service Representative

Assurion
05.2012 - 01.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Business

North Dakota State College of Science
Wahpeton, ND

General Business Diploma - Business

Interstate Business College
Bismarck, ND

Skills

    Attention to detail

    Strong communication skills

    Able to multitask efficiently

Timeline

Member Engagement Representative

Signify Health
06.2015 - 10.2024

Customer Service Representative

Assurion
05.2012 - 01.2015

Business

North Dakota State College of Science

General Business Diploma - Business

Interstate Business College

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Jennifer Hartinger