Open To Work
Noah Miller
Tallahassee,FL
Summary
Extensive experience collaborating in diverse team settings, including high-pressure and routine environments. Demonstrated leadership, adaptability, and time management skills to prioritize and complete critical tasks efficiently. Skilled in engaging with individuals across various age groups and backgrounds to facilitate effective communication. Proven ability to support customers, patrons, and members by delivering timely and appropriate assistance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Engagement Representative
Oviedo YMCA Family Center
Oviedo, FL
05.2025 - 03.2026
- Facilitated member onboarding and orientation sessions for new YMCA participants.
- Assisted members with inquiries regarding programs and services offered at the center.
- Coordinated community outreach events to promote YMCA engagement and participation.
- Provided feedback to management on member needs and program improvements.
- Provided guidance on best practices related to member engagement initiatives.
- Analyzed data from surveys, polls, and other sources to identify opportunities for improvement.
- Participated in brainstorming sessions with internal departments to develop innovative ideas.
- Identified areas of improvement within existing processes related to member engagement.
- Organized and implemented promotional campaigns across multiple channels.
- Managed membership databases to ensure accuracy of contact information.
- Maintained accurate records of all engagement activities in the company database.
- Responded promptly to inquiries from members via phone, email, or online chat systems.
- Utilized social media platforms to engage current members and reach out to potential ones.
- Assessed customer needs through surveys and interviews.
- Assisted in the development of communication plans for upcoming events and promotions.
- Developed social media marketing strategies to help brand company and increase sales.
- Assisted members with account inquiries and transaction processing.
- Utilized CRM software to track member interactions and service requests.
- Maintained accurate records of member accounts and communications.
- Answered incoming calls regarding membership benefits and services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Provided guidance to members on how best to use products or services offered by the organization.
- Responded promptly to emails from members seeking assistance.
Bobby E. Leach Center Facility Attendant
FSU Campus Recreation - Leach Fitness Center
08.2024 - 05.2025
- Opened and closed the facility with efficiency, providing great experiences to patrons who wanted to exercise early in the morning and late in the evening
- Provided excellent customer service, addressing inquiries and resolving issues quickly and effectively
- Monitored guests and enforced rules to ensure safety for visitors and staff
- Maintained positive attitudes and patience towards patrons who may disagree with and ignore requests of staff and upper management
- Collaborated with team members for optimal staff scheduling and coverage during peak hours
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications such as laundry for patrons and cleaning the front desk
- Maintained inventory and submitted supply requests to ensure equipment availability for patrons
- Facilitated operations by assisting with administrative tasks including data entry and equipment checkout
- Ensured compliance with local regulations through proper waste disposal practices and adherence to guidelines
Membership Representative/Wellness coach
YMCA of Central Florida
05.2022 - 08.2024
- Greeted members with a welcoming attitude as they went through the check-in process
- Guided members in proper usage of machines and equipment to enhance their workout experience.
- Answered any questions about membership roles and perks that come with signing up at the YMCA
- Gave tours of the facility to new members or anyone that was interested in signing up to become members
- Met with members who had a variety of questions about membership itself, or questions ranging from child sports to aquatic classes
- Expressed knowledge on a wide variety of group exercise classes and informed members about what the facility had to offer
- Maintained clean and safe gym floor, ensuring a welcoming environment for members.
- Worked with other departments of the facility to deliver a smooth and knowledgeable experience for members with questions or issues
- Uphold a positive attitude even when members or non-members had any issue with the facility or its attributes
- Maintained membership database, ensuring that all information was current and accurate
- Contributed as a reliable part-time employee during summer 2022 and 2024, supporting team operations.
Membership Representative
YMCA of Central Florida
05.2023 - 08.2023
- Welcomed in members and potential members/guests to the facility
- Consulted with sales, media and marketing representatives to obtain information on products or services and discuss style and length of advertising for new memberships
- Learned how to manage the program Salesforce in order to process any membership or activity orders that members wished to participate in
- Took potential members and guests on tours of the facility and provided a plethora of information covering memberships and its perks
- Processed membership and program payments, ensuring accurate and timely transactions for services like swimming lessons, sports, and group exercise classes
- Conducted outreach calls to former members, successfully encouraging reinstatement of memberships through personalized engagement
- Worked with various departments within the facility such as wellness, aquatics, and child development to effectively provide members with quality service
- Helped close and open the facility, keeping equipment and utilities in order for the next shift
- Addressed facility issues and member complaints, including AC unit failures and bathroom utility problems, to ensure member satisfaction.
- If the member had a larger issue, upper management was consulted. Issues were resolved
- Streamlined membership renewal process to enhance member experience and improve retention rates
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs
Restaurant Team Member
Chipotle Mexican Grill
03.2021 - 07.2021
- Processed customer orders promptly while ensuring accurate service and fostering positive guest relations
- Prepared food orders efficiently within a 2-3-minute time frame
- Maintained cleanliness of food preparation area and tools to ensure sanitation standards.
- Ensured cleanliness and hygiene of customer service and food preparation areas to create a welcoming environment
- Collaborated with teammates and embraced coaching from management to enhance team dynamics
- Maintained a positive working atmosphere that encouraged teamwork, cooperation, and communication
- Projected professional and caring attitude toward customers and coworkers
- Followed safety procedures and utilized appropriate safety equipment
- Adapted to challenging work conditions in varying temperatures and humidity levels.
Education
Master of Science - Public Health
05-2028
- [Spring, 2021] - National Honor Society Graduate
- College Board SAT Improvement Scholarship Recipient
- Additional Coursework in Fundamentals of Neuroscience/Affective Neuroscience
- Additional Coursework in Physiological Psychology with Brain anatomy lab
- Minor in Chemistry and Psychology
- Bachelor's Degree in Behavioral Neuroscience
- Completion of Cell Structure and Function & Genetics Coursework
- 3.2 GPA in Neuroscience Coursework
- Participated in FSU & TCC Wesley, 22-25
- Research: Effect of sleep deprivation on university student's GPAs
- Essay on: Multiple Sclerosis and pathology timelines as medical technology improves
Bachelor of Science - Behavioral Neuroscience
05-2025
- Bachelor's Degree in Behavioral Neuroscience
- Minor in Chemistry and Psychology
- Relevant Coursework: Fundamentals of Neuroscience/Affective Neuroscience and Physiological Psychology with Brain anatomy lab
- Relevant Coursework: Cell Structure and Function & Genetics
- Professional Development: Intern of the Alzheimer's & Dementia Resource Center (ADRC)
- 3.1 Undergraduate GPA
High School -
05-2021
Skills
- Community outreach
- Interpersonal skills
- Team collaboration
- Cold calling
- Adaptability
- Learning ability
- Attention to detail
- Decision making
- Work ethic
- Multitasking
- Leadership and communication
- Observation
- CPR certification
- Lab safety knowledge
- Engagement Strategies
- Content Development
Certification
- Red Cross CPR Certification
- Premiere Pro 2018 Certification
Volunteer work
- Assisted with special events and programs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Worked in Churches, Schools, and Gyms with people of all ages
- Volunteered for Sunday School adult leader
- Volunteer/Intern for the Alzheimer's and Dementia Resource Center
Languages
- French
- English
References
Brittany Skodack (Previous Co-worker/Membership Director at the YMCA) - (407) 595-7311 (Professional Reference)
Alex Fernandez (Operations Director at the Oviedo YMCA) - 407-488-9231
Rickey Smith (YMCA of CF) - (321) 310-3171
Blake Cox (UF Student Body President 2025-26) - (407) 961-2810
Zaeta Kovacs (Membership Coordinator) - 407-653-6556
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteRemoteHybridSalary Range
$15/hr - $1000/hrTimeline
Member Engagement Representative - Oviedo YMCA Family Center
05.2025 - 03.2026
Bobby E. Leach Center Facility Attendant - FSU Campus Recreation - Leach Fitness Center
08.2024 - 05.2025
Membership Representative - YMCA of Central Florida
05.2023 - 08.2023
Membership Representative/Wellness coach - YMCA of Central Florida
05.2022 - 08.2024
Restaurant Team Member - Chipotle Mexican Grill
03.2021 - 07.2021
Florida State University - Master of Science, Public Health
Florida State University - Bachelor of Science, Behavioral Neuroscience
Winter Park High School - High School,