Aleena Nelson
Iowa City
Summary
Through past occupations, skills including member service, question handling, and day to day front desk support were learned. Along with delivering clear communication across a community recreation setting and helping members navigate services while maintaining a welcoming environment brought experience in customer service, youth program supervision, and cash handling from YMCA and aquatic center roles.
Overview
3
3
years of professional experience
Work History
Member Engagement Representative
YMCA at ACRC
Austin, MN
01.2026 - 08.2026
- Handled 20-30 member interactions per shift while delivering friendly front-desk support and issue resolution.
- Explained facility rules, class details, and membership options to strengthen member communication.
- De-escalated concerns at the front desk, using conflict resolution to keep interactions professional.
- Supported activity planning, lesson instruction, and safety monitoring during youth programs and member events.
School Age Counselor
YMCA at ACRC
Austin, MN
05.2024 - 08.2026
- Supervised 10-15 children per shift, maintaining a safe, structured environment during daily activities.
- Promoted social and emotional growth through age-appropriate activities and consistent lesson instruction.
- Built positive rapport with children and families through clear communication, member engagement, and customer service.
- Managed behavior concerns calmly with conflict resolution while supporting safe, inclusive group participation.
Swim Instructor
YMCA at ACRC
Austin, MN
05.2024 - 06.2025
- Provided clear swim instructions tailored to individual comfort levels and ability differences.
- Maintained attentive supervision around the pool deck and responded quickly to participant needs.
- Supported youth swimmers with patient guidance during skill practice and routine drills.
- Built positive rapport with families and swimmers through friendly, consistent communication.
Concession Worker
St. Ansgar Aquatic Center
St. Ansgar, IA
06.2023 - 08.2023
- Managed cash and balanced transactions accurately while serving customers at the concession stand.
- Provided customers with products promptly and kept service moving during busy periods.
- Maintained a clean, organized counter area to support smooth daily operations and a positive guest experience.
Education
High School - undefined
St. Ansgar High School
St. Ansgar, Iowa05-2026
Skills
Customer service
Member engagement
Conflict resolution
Community outreach
Communication
Youth supervision
Activity planning
Group facilitation
Safety monitoring
Lesson instruction
Timeline
Member Engagement Representative
YMCA at ACRC
01.2026 - 08.2026
School Age Counselor
YMCA at ACRC
05.2024 - 08.2026
Swim Instructor
YMCA at ACRC
05.2024 - 06.2025
Concession Worker
St. Ansgar Aquatic Center
06.2023 - 08.2023
High School - undefined
St. Ansgar High School