ASHLEY WALLS
Columbia,SC
Summary
Customer-Focused Professional experienced in member engagement and dental benefits support. Enhanced member satisfaction through effective communication and concern resolution in fast-paced environments. Committed to fostering positive experiences through collaboration and attention to detail.
Overview
6
6
years of professional experience
Work History
Member Engagement Representative
Walgreens
Columbia, SC
07.2024 - Current
- Educated members about health programs and benefits offered.
- Collaborated with team members to enhance member experience.
- Maintained up-to-date knowledge of store promotions and services.
- Documented customer interactions in the database accurately.
Dental Customer Service Rep
Highmark Health
Columbia, SC
07.2020 - 07.2024
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted patients with inquiries about insurance and healthcare services.
- Processed patient referrals and appointments using electronic health record systems.
Education
Ridge View High School
Columbia, SCSkills
- Member & Customer Service
- Benefits & Member Support
- Customer Support
- Data management
- Relationship Building
- Conflict Resolution
- Problem Solving
- Communication
- Team Collaboration
- Time Management
- Fast-paced Work Environments
- Confidentiality & Privacy
Timeline
Member Engagement Representative
Walgreens
07.2024 - Current
Dental Customer Service Rep
Highmark Health
07.2020 - 07.2024
Ridge View High School