Rosemarie Woolley
YMCA Everett
Lake Stevens,WA
33
years of professional experience
1
Certification
Lead optometric technician with 20+ years of experience in patient testing, contact lens and optical dispensing, clinic coordination, and staff training. Skilled in EHR management, HIPAA-compliant documentation, and resolving workflow issues to improve patient throughput and support accurate provider charting.
Work History
Member Engagement Representative
1 Year 4 Months- Processed membership inquiries, updates, and account changes with attention to detail.
- Resolved member concerns promptly, maintaining positive experiences and service standards.
- Explained program options, schedules, and facility offerings to support member engagement.
- Greeted members and guests, delivering friendly front-desk support and accurate information on services.
Lead Optometric Technician
6 Years 6 Months- Performed visual acuity, tonometry, and refractive screening with consistent attention to accuracy.
- Calibrated optometric instruments and verified readiness for daily patient testing.
- Led patient flow and coordinated pre-testing to support efficient ophthalmic exam readiness.
- Trained new technicians on diagnostic equipment, rooming procedures, and clinic protocols.
- Documented clinical findings in EHR systems to support provider charting and treatment decisions.
- Assisted with contact lens training, fitting support, and patient education on lens care.
- Monitored supply levels and organized exam rooms to maintain smooth clinic operations.
- Resolved workflow issues and coordinated back-office tasks to improve patient throughput.
Optometric Technician
6 Years 6 Months- Conducted pre-testing, including visual acuity, tonometry, and autorefractor readings, to support optometrist evaluations.
- Recorded patient histories and updated EHR charts with accurate clinical notes and measurements.
- Prepared exam rooms, instruments, and diagnostic equipment for efficient patient flow.
- Educated patients on contact lens insertion, removal, and care instructions.
- Verified insurance, coordinated appointments, and supported front-office scheduling needs.
- Sterilized instruments and maintained clean clinical workspaces to support infection control standards.
- Trained new staff on optometric workflow, equipment use, and patient intake procedures.
Optometric Assistant
20 Years 7 Months- Measured visual acuity, refraction, and intraocular pressure using diagnostic equipment.
- Updated electronic records with examination findings, prescriptions, and follow-up instructions.
- Performed patient intake, documenting medical histories and visit reasons accurately.
- Scheduled appointments, coordinated recalls, and managed daily patient flow.
- Prepared exam rooms, sterilized instruments, and maintained organized clinical supplies.
- Educated patients on contact lens care, eyewear use, and aftercare instructions.
- Trained support staff on pretesting procedures, chart preparation, and workflow consistency.
Education
High School Diploma
Associate of Arts - General Studies
Skills
Database management
Membership processing
Data entry
Member outreach
Program evaluation
Member feedback
Time management
Facility maintenance
Teamwork
Teamwork and collaboration
Problem-solving
Patient care
Product recommendations
Member needs assessment
Problem resolution
Documentation support
Customer confidentiality
Service delivery
Feedback collection
Reliability
Certification
Certified Paraoptometric Technician
Contact Lens Certification
Timeline
Member Engagement Representative
YMCA Everett
04.2022 - 08.2023Read More
Lead Optometric Technician
Roosevelt Vision Clinic
10.2010 - 04.2017Read More
Optometric Technician
Cascade Eye Center
10.2010 - 04.2017Read More
Optometric Assistant
Monroe Vision Clinic
03.1990 - 10.2010Read More
Cherry Creek High School
High School Diploma
Read More
Tri Cities Community College
Associate of Arts from General Studies
Read More