Mariana Alvarez
Bay Shore,NY
Summary
Results-driven Member Engagement Representative known for high productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and data analysis to enhance member satisfaction and engagement. Excel in communication, teamwork, and adaptability, ensuring seamless interaction with members and stakeholders.
Overview
5
5
years of professional experience
Work History
Member Engagement Representative
Affinity Health Plan
Brentwood, NY
04.2023 - Current
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Provided detailed reports on customer feedback and retention metrics for management review.
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
Home Health CNA
Aides at Home
Bay Shore, NY
06.2019 - 01.2023
- Provided companionship to elderly and disabled individuals in their home environment.
- Transported patients to doctor appointments or other destinations when needed.
Education
High School Diploma -
Instituto Agropecuario Veracruz
Colombia11-2016
Some College (No Degree) - Nursing
Suffolk Community College
RiverheadSkills
- Customer Retention Strategies
- exceptional costumer service
- Complaint Handling
- Appointment Coordination
- Customer outreach
- Issue Escalation
- Payment management
- Client Engagement
- Team Collaboration
- Cross-Functional Communication
Timeline
Member Engagement Representative
Affinity Health Plan
04.2023 - Current
Home Health CNA
Aides at Home
06.2019 - 01.2023
High School Diploma -
Instituto Agropecuario Veracruz
Some College (No Degree) - Nursing
Suffolk Community College
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