Cristy Martinez
Las Vegas,NV
Summary
Dynamic and results-oriented professional with a proven track record at intouch medical marketing, excelling in customer engagement and team collaboration. Leveraged expertise in safe food handling and a warm, friendly demeanor to enhance customer satisfaction and operational efficiency. Achieved significant improvements in guest service standards, demonstrating a strong work ethic and attention to detail. Skilled Member Engagement Representative with solid experience in building productive relationships and driving member satisfaction. Possess strong communication skills, adept at resolving conflicts and addressing customer inquiries. Known for enhancing member engagement through innovative strategies and programs that have had significant positive impact on organizational performance.
Overview
8
8
years of professional experience
Work History
Member Engagement Representative
intouch medical marketing
Las Vegas , Nevada
03.2024 - Current
- Responded promptly to inquiries from members via phone, email, or online chat systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured that proper follow up was completed after each interaction with a customer.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Server
Casa Real Mexican Restaurant
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
Server
Ojos Locos Sports Cantina
03.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sandwich Maker
Whole Food Market
05.2023 - 06.2023
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Teacher's Assistant
Imagination Station Early Learning Center
08.2021 - 09.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
Cashier
Burger King
08.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Associate
Macaron Kiosk
05.2017 - 11.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Desert Rose Adult High School
Clark, SDSkills
- Supply Restocking
- Daily Specials Memorization
- Food Inspection
- Safe Food Handling
- Table Setting
- Beverage Preparation
- Guest Engagement
- Table Bussing
- Sales Expertise
- Cash Handling
- Positive Attitude
- Professional appearance
- Strong Work Ethic
- Attention to Detail
- Cleanliness Standards
- Team Collaboration
- Multitasking Abilities
- Upselling
- Team Player
- Warm and Friendly
Education
true
Languages
English and Spanish
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Member Engagement Representative
intouch medical marketing
03.2024 - Current
Server
Casa Real Mexican Restaurant
11.2023 - Current
Sandwich Maker
Whole Food Market
05.2023 - 06.2023
Server
Ojos Locos Sports Cantina
03.2023 - 10.2023
Teacher's Assistant
Imagination Station Early Learning Center
08.2021 - 09.2022
Cashier
Burger King
08.2017 - 12.2018
Team Associate
Macaron Kiosk
05.2017 - 11.2017
Desert Rose Adult High School