Sara Sabou
Flat Rock,NC
Summary
Dependable customer service and administrative professional with front-desk, recordkeeping, and appointment coordination experience. Maintains accurate data in computer-based systems, handles inquiries by phone, email, and chat, and supports confidential, efficient service in busy settings. Trilingual in Spanish, English, and Romanian, with strong organization and communication skills.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Member Engagement Representative
Hendersonville Family YMCA
Hendersonville, NC
11.2023 - Current
- Welcome and assist new and existing members, providing professional and courteous service in a busy front-desk environment.
- Facilitate onboarding and orientation for new members by explaining available services, resources, and procedures.
- Responded to inquiries via phone, email, and online chat, ensuring timely and accurate information delivery.
- Addressed customer questions and concerns with professionalism, upholding confidentiality and service standards.
- Maintain and update membership records accurately using computer-based management systems, including Daxko, Daxko Engage, and Appointment King.
- Support daily front-desk operations, including appointment coordination, record maintenance, and administrative tasks.
- Collaborate with team members to support efficient operations and create a welcoming environment.
- Reviewed surveys, polls, and member feedback to pinpoint service quality improvement opportunities.
Education
Bachelor of Business Administration (BBA) - Architecture
University of North Carolina at Charlotte
Charlotte, NC10-2026
Associate - Fine Arts
Blue Ridge Community College
Hendersonville, NC07-2026
Skills
- Front-desk operations
- Patient and Customer Service
- Appointment Coordination
- Telephone and Email Communication
- Data Entry and Record Accuracy
- Computer-Based Information Systems
- Confidentiality practices
- Organization and Time Management
- Attention to Detail
- Teamwork and Collaboration
- Customer support
- Multilingual Communication
Certification
- CPR Certification – Red Heart, Asheville, NC | April 2024
- Præsidium – Preventing Abuse | March 2026
- Præsidium – Bloodborne Pathogens | March 2026
LANGUAGES
- Spanish: Native Proficiency,
- English: Full Professional Proficiency
- Romanian: Professional Proficiency
Timeline
Member Engagement Representative
Hendersonville Family YMCA
11.2023 - Current
Bachelor of Business Administration (BBA) - Architecture
University of North Carolina at Charlotte
Associate - Fine Arts
Blue Ridge Community College