Khyila McCall
Euclid,OH
Summary
Healthcare-focused professional with experience in patient access, customer service, front-desk operations, retail operations, and childcare. Strong communication, organization, cash-handling, and teamwork skills with prior healthcare internship experience at Cleveland Clinic.
Overview
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Patient Access Representative
Cleveland Clinic Hillcrest
Mayfield Heights, OH
01.2026 - Current
- Supported patient access and front-desk operations while ensuring professionalism and confidentiality.
- Communicate with patients, families, and healthcare staff to help provide a positive patient experience.
- Assisted patients and visitors in navigating healthcare processes in a fast-paced environment.
- Managed administrative tasks with accuracy and efficiency while prioritizing competing demands.
Operations Assistant Manager
Dollar Tree
Lyndhurst, OH
04.2024 - 12.2024
- Stock merchandise and manage put-backs and retrievals to ensure optimal inventory presentation.
- Provide backup cashier coverage and handle cash-related responsibilities.
- Maintain the safe, count tills, and complete employee till sign-offs.
- Maintain safe, reconcile tills, and oversee employee till sign-offs for accountability.
- Conducted thorough bag checks to ensure compliance with store policies. and assist with opening and closing procedures.
Receptionist
CoCos Hair Extraordinaire
Cleveland, OH
05.2023 - 04.2024
- Greeted customers and visitors with professionalism, ensuring a positive first impression.
- Handled phone calls, emails, and walk-in clients to keep front-desk operations organized.
- Answered and directed incoming calls, facilitating effective front-desk communications.
- Managed phone calls, emails, and walk-in clients to maintain organized front-desk operations.
Babysitter
Private Family
South Euclid / Lyndhurst, OH
09.2021 - 07.2023
- Ensured safe, attentive care for children while fostering positive communication with children and guardians.
- Prepared nutritious meals and snacks while maintaining a clean, organized environment for optimal child safety and comfort.
- Supported children's learning by assisting with homework across multiple subjects, promoting academic growth.
Student Intern
Cleveland Clinic Main Campus
Cleveland, OH
10.2022 - 02.2023
- Completed healthcare-focused internship in professional clinical environment, enhancing understanding of clinical practices.
- Observed healthcare professionals, gaining insights into patient-centered care and hospital operations.
- Assisted healthcare professionals in patient intake and data entry processes.
- Conducted research on current medical practices and contributed to team discussions.
- Collaborated with staff to streamline office workflows and improve efficiency.
Education
College coursework -
Ursuline College
Pepper Pike, OH 08.2023 - 01.2024
Charles F Brush High School
South Euclid / Lyndhurst, OHMedical Program -
Mayfield High School
Mayfield, OH 08.2021 - 05.2023
Skills
- Patient service
- Communication
- Billing processes
- Teamwork
- Organization
- Time management
- Patient access management
- Problem solving
- Front-desk operations
- Patient registration
- Conflict resolution
- Appointment scheduling
Certification
- Stop the Bleed Certified
- OSHA Training
- American Heart Association / Basic Life Support
Timeline
Patient Access Representative
Cleveland Clinic Hillcrest
01.2026 - Current
Operations Assistant Manager
Dollar Tree
04.2024 - 12.2024
College coursework -
Ursuline College
08.2023 - 01.2024
Receptionist
CoCos Hair Extraordinaire
05.2023 - 04.2024
Student Intern
Cleveland Clinic Main Campus
10.2022 - 02.2023
Babysitter
Private Family
09.2021 - 07.2023
Medical Program -
Mayfield High School
08.2021 - 05.2023
Charles F Brush High School