Professional Summary
Overview
Work History
Education
Skills
Timeline

KELLY STRELICK

EPI
ROCHESTER,NY
26
years of professional experience

Special needs professional prepared to make positive impact. Extensive experience in providing tailored support and facilitating individualized learning programs. Highly reliable team player with focus on collaboration and adaptability. Skilled in communication and empathetic support.

Diligent Special Needs Assistant with background in supporting special needs individuals. Proficient in creating inclusive learning environments and implementing tailored educational plans. Demonstrated patience and effective communication in assisting students with diverse needs.

Experienced with fostering member engagement and building strong community connections. Utilizes effective communication and problem-solving skills to enhance member satisfaction and retention. Track record of implementing initiatives to streamline processes and address member concerns efficiently.

Professional in member engagement known for achieving impactful results. Leveraged extensive experience to drive member satisfaction and loyalty through effective communication strategies. Strong team collaborator who adapts to changing needs and consistently delivers exceptional service. Key skills include relationship building, conflict resolution, and project management.

Work History

Member Engagement Specialist

3 Years 8 Months
YMCA of Greater Rochester | 11.2022 - Current
  • Developed and implemented member engagement strategies to enhance community involvement.
  • Facilitated workshops and events to promote wellness and social connections among members.
  • Collaborated with cross-functional teams to improve member feedback processes and initiatives.
  • Trained new staff on member interaction best practices and engagement techniques.
  • Assisted members with account management, ensuring accurate information and timely updates.
  • Provided exceptional customer service, resolving inquiries and concerns efficiently.
  • Educated members on services and features, enhancing user engagement and satisfaction.

Self-Directed Care Specialist

8 Years 2 Months
EPI | 05.2018 - Current
  • Oversee the care of two clients with MecP2 duplication syndrome
  • Ensured health, safety and wellness of clients in home setting
  • Adheres to the established client care plan
  • Assisted clients with personal care and home management tasks.
  • Performs light homemaking assistance, including help with personal laundry, meal preparation, and food shopping
  • Maintained accurate records of services delivered to ensure proper care.
  • Assisting patients with dressing and undressing
  • Provided reliable transportation for clients to attend necessary therapies. to and from specialized therapies
  • Provided compassionate care and support to individuals with diverse needs.
  • Developed individualized care plans in collaboration with clients and families.
  • Trained and mentored junior staff on best practices in care delivery.
  • Monitored patient progress and reported changes to healthcare teams promptly.
  • Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted with daily living activities, including personal hygiene and meal preparation.

Home Health Aide

17 Years 8 Months
Easter Seals | 09.2000 - 05.2018
  • Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, medication reminders, medical monitoring, and health care related tasks in a home setting. Fostering positive relationships between individuals served.
  • Assistance with personal hygiene and grooming, feeding and ambulation, medical monitoring, and health care related tasks
  • Facilitated safe movement for patients to promote their physical well-being.
  • Dedicated to enhancing quality of life for patients through supportive interactions.
  • Provided personal care tasks, including hygiene assistance, feeding, medication reminders, and medical monitoring in home setting, fostering positive relationships with individuals served.
  • Performing home management functions such as light housekeeping, laundry, bed making, and cleaning

Education

Bachelor's Degree - Business Administration

SUNY Brockport | 01-2003

- Business Administration

Monroe Community College | 01-2001

Skills

Multi-tasking
Knowledge of behavioral disorders
Skilled in helping the handicapped and utilizing specialized equipment
Proficient with Microsoft Office
Experienced with clerical knowledge
Special needs support
Ability to multi-task while maintaining careful attention to detail
Assistance for disabilities
Communication skills
Teamwork
Effective communication
Exceptional communication
Active listening
Adaptability
Attention to detail
Certified in CPR and First Aid
Thorough understanding of social media

Timeline

Member Engagement Specialist

YMCA of Greater Rochester
11.2022 - CurrentRead More

Self-Directed Care Specialist

EPI
05.2018 - CurrentRead More

Home Health Aide

Easter Seals
09.2000 - 05.2018Read More

Monroe Community College

from Business Administration
Read More

SUNY Brockport

Bachelor's Degree from Business Administration
Read More
KELLY STRELICK