Anaejah Washington
Pittsboro,NC
Summary
Professional Summary
Dedicated and versatile professional with experience in office management, team supervision, optometric technology, and early childhood education. Skilled in overseeing daily operations, coordinating staff, providing exceptional customer service, maintaining organized and efficient work environments, and ensuring company policies and procedures are followed. Experienced as an Optometric Technician with knowledge of patient care, pre-testing, diagnostic procedures, and assisting optometrists with examinations. As a Preschool Teacher, demonstrated strong communication, patience, creativity, and the ability to create a safe, nurturing, and engaging learning environment for young children. A dependable and adaptable team leader with strong organizational, interpersonal, and problem-solving skills who thrives in fast-paced environments and is committed to providing high-quality service and support.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Optometric Technician and Office Specialist
EyeCare Partners
Durham, NC
03.2026 - Current
- Operated diagnostic equipment to perform visual tests and assessments.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Helped fit contact lenses on customers per doctor's instructions.
- Educated patients on lens options, contact lenses, and eye care products.
- Assisted with patient intake and collected medical histories for eye exams.
- Coordinated appointments and maintained patient schedules for efficiency.
- Provided support during examinations by preparing instruments and exam rooms.
- Managed inventory of optical supplies and ordered necessary items regularly.
- Checked patient records for accuracy and updated them regularly.
- Trained new staff on procedures, equipment usage, and patient interaction techniques.
- Ensured compliance with safety protocols and maintained a clean work environment.
- Contacted insurance companies to verify coverage information prior to treatment.
- Filed patient documents according to HIPAA regulations in accordance with HIPAA regulations and office protocols.
Office Administrator (company closed)
Andrew’s Counseling and Consulting Pllc
Greensboro, North Carolina
11.2025 - 03.2026
- Coordinated scheduling for multiple counselors, ensuring timely appointment reminders to optimize client engagement.
- Manage office, calendars and schedules, including meetings.
- Facilitated intake process for new clients by collecting necessary information and completing registration forms.
- Managed incoming and outgoing referrals, directing them to appropriate personnel or departments for efficient processing.
- Supported billing processes by preparing invoices and processing payments efficiently.
- Record and document all office costs and expenses.
- Record and document all office cost, and expenses.
- Maintained organized system for incoming and outgoing emails, facilitating smooth communication flow.
- Answered incoming calls in a professional manner and directed callers to appropriate personnel or department.
Preschool Teacher and Office Assistant
Childcare Matters
Carrboro, NC
10.2021 - 10.2025
- Developed engaging lesson plans tailored to preschool children's developmental needs.
- Fostered a nurturing classroom environment promoting social and emotional growth.
- Implemented daily activities encouraging creativity and critical thinking skills.
- Conducted assessments to monitor student progress and adapt teaching strategies.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Developed lesson plans that incorporated creative teaching techniques.
- Assisted in scheduling meetings and coordinating office calendars.
- Processed incoming and outgoing mail efficiently for timely distribution.
- Entered payment data into system while ensuring confidentiality and accuracy.
Front End Supervisor
Food Lion
Carrboro, North Carolina
09.2019 - 10.2021
- Supervised front end operations ensuring smooth customer checkout experiences.
- Trained and mentored team members on customer service standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer inquiries and complaints with effective communication skills.
- Managed cash handling processes to maintain accuracy and security.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Implemented best practices for cleanliness and organization in checkout areas.
- Trained new employees in customer service techniques and store policies.
- Collaborated with management to improve operational efficiency at the front end.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Education
Associate of Applied Science - Social And Human Services
Central Carolina Community College
Sanford, NC 08.2026 - 08.2026
Northwood High School
Pittsboro, NCEarly Childhood Education - Early Childhood Care And Education
Central Carolina Community College
Sanford, NCSkills
- Patient Education & Customer Service
- Medical Terminology & Ocular Anatomy
- Patient Testing & Retinal Photography
- Patient Records & Documentation
- Insurance Processing & Billing
- Appointment & Schedule Coordination
- Practice Management Software
- Chart Preparation & Administrative Support
- Office & Inventory Management
- Payment Collection & Work Orders
- Leadership & Team Building
- Communication & Team Collaboration
- Time Management & Multitasking
- Problem Solving & Critical Thinking
- Data Management & Reporting
- Performance Management & Goal Setting
- Shift & Schedule Preparation
- Task Prioritization & Emergency Response
Certification
- North Carolina Early Childhood Credentials
- First Aid, CPR, and AED Certified
Accomplishments
- Employee of the month
- Leadership Award
- Supervisor Award
Timeline
Associate of Applied Science - Social And Human Services
Central Carolina Community College
08.2026 - 08.2026
Optometric Technician and Office Specialist
EyeCare Partners
03.2026 - Current
Office Administrator (company closed)
Andrew’s Counseling and Consulting Pllc
11.2025 - 03.2026
Preschool Teacher and Office Assistant
Childcare Matters
10.2021 - 10.2025
Front End Supervisor
Food Lion
09.2019 - 10.2021
Northwood High School
Early Childhood Education - Early Childhood Care And Education
Central Carolina Community College