Brittani Lopez

• Enter prescriptions for pharmacist review, ensuring accuracy and timeliness in processing.
• Communicate with physician offices to obtain new prescriptions and clarify medication orders.
• Coordinate medication availability to support timely patient delivery.
• Maintain a safe pharmacy environment for patients and employees by following established policies, procedures, and regulatory requirements.
• Deliver professional and responsive service to patients and healthcare providers during the prescription process.

• Coordinated patient care and prescription services by monitoring cases, maintaining accurate patient records, and collaborating with interdisciplinary teams.
• Conducted comprehensive insurance benefit investigations to verify coverage and educate patients regarding healthcare benefits and financial responsibility.
• Managed prescription intake and insurance verification while assisting physician offices with prior authorizations and appeals.
• Coordinated prescription processing and delivery between patients, physician offices, dispensing pharmacies, insurance companies, and manufacturers.
• Ensured accurate and timely documentation throughout the prescription process, from prescription initiation through completion.
• Provided prescription status updates and coordinated follow-up with physicians, pharmacies, patients, and manufacturers.
• Researched and coordinated patient financial assistance through copay programs, foundations, and manufacturer assistance resources.
• Managed and triaged high-volume customer service calls while supporting daily operational needs and maintaining efficient workflow.
• Built strong professional relationships with patients, physicians, pharmacies, manufacturer representatives, and internal stakeholders to achieve program objectives.
• Supervised and supported a team of employees by assigning workloads, monitoring performance, addressing questions, and ensuring quality and guideline compliance.
• Trained and coached team members, identified training needs, and provided ongoing support to improve performance and operational effectiveness.
• Assumed leadership responsibilities in manager's absence, ensuring continuity of operations and support for team members.
• Collaborated with internal IT teams to enhance system functionality and streamline operational processes.
• Participated in manufacturer and team meetings to support program development and continuous improvement.

• Entered prescriptions for pharmacist review, ensuring accuracy and timeliness in processing.
• Communicated with physician offices to obtain new prescriptions and clarify medication orders.
• Coordinated medication availability to support timely patient delivery.
• Maintained a safe pharmacy environment for patients and employees by following established policies, procedures, and regulatory requirements.
• Delivered professional and responsive service to patients and healthcare providers during the prescription process.

• Received and entered prescriptions, ensuring accuracy for pharmacist review and processing.
• Assisted with prescription fulfillment and medication preparation under pharmacist supervision.
• Dispensed prescription and over-the-counter medications, adhering to pharmacy procedures and regulations for safe patient care.
• Provided medication-related information and customer service to patients and healthcare professionals, enhancing understanding of medication use.

• Received and entered prescriptions for pharmacist review and processing.
• Assisted with prescription fulfillment and medication preparation under pharmacist supervision.
• Dispensed prescription and over-the-counter medications in accordance with pharmacy procedures and applicable regulations.
• Provided medication-related information and customer service to patients and healthcare professionals within the scope of the technician role.

• Performed warehouse operations including receiving, storage, order selection, and shipping within a distribution center.
• Operated within established warehouse management procedures and followed instructions to complete assigned tasks accurately and efficiently.

• Supervised cashiers and baggers, ensuring smooth daily operations and effective teamwork.
• Monitored register activity, providing staff guidance to uphold high customer service standards.
• Balanced cash drawers and processed customer transactions, adhering to company procedures for accuracy.
• Stocked merchandise and returned unwanted items to appropriate shelves.

College Prepatory Diploma with two academic courses seal of certification.