Shonteria Johnson
Dallas
Summary
Certified Pharmacy Technician (CPhT) with over three years of experience in retail and specialty pharmacy, providing comprehensive support to patients with complex chronic conditions. Experienced in specialty medication fulfillment, prior authorizations, insurance coordination, prescription processing, refill management, and patient outreach. Knowledgeable in handling specialty medications for HIV, hepatitis B & C, multiple sclerosis, rheumatoid arthritis, inflammatory diseases, and other high-cost therapies. Dedicated to improving patient outcomes through exceptional customer service, medication accuracy, and collaborative healthcare support.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens Specialty Pharmacy
Norfolk, VA
10.2022 - Current
- Processed and dispensed prescription medications accurately and efficiently.
- Assisted in maintaining inventory levels of pharmaceuticals and supplies.
- Provided exceptional customer service, addressing patient inquiries and concerns.
- Collaborated with pharmacists to ensure compliance with safety regulations.
- Educated patients on medication usage and potential side effects.
- Supported medication therapy management initiatives to enhance patient outcomes.
- Trained new technicians on pharmacy protocols and operational procedures.
- Implemented workflow improvements that streamlined prescription processing tasks.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
Environmental Services Housekeeper
Sentara Virginia Beach General Hospital
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated specialized cleaning equipment to ensure thorough disinfection of surfaces.
- Collaborated with healthcare staff to address cleaning needs promptly and efficiently.
- Adhered to safety protocols and infection control measures while performing duties.
- Monitored inventory levels of cleaning supplies and reported shortages to management.
- Trained new staff on cleaning procedures and best practices for maintaining hygiene standards.
- Implemented efficient cleaning schedules to optimize workflow across designated areas.
- Conducted regular inspections to identify areas needing additional attention or improvement.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Professional Cleaner
MaidPro
Virginia Beach, VA
- Cleaned residential and commercial properties using environmentally safe products and equipment.
- Maintained high standards of cleanliness while adhering to safety protocols and procedures.
- Organized supplies and equipment efficiently to enhance workflow and service delivery.
- Communicated effectively with clients to understand specific cleaning needs and preferences.
- Trained new team members on cleaning techniques, safety measures, and customer service excellence.
- Conducted quality inspections to ensure compliance with MaidPro's cleanliness standards.
- Developed time management skills to complete tasks within designated time frames consistently.
Assistant Teacher
Ghent Montessori School
Norfolk, VA
- Assisted lead teacher in developing and implementing individualized learning plans for students.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Collaborated with educators to prepare educational materials and resources for daily activities.
- Monitored student progress, providing feedback to teachers on individual needs and challenges.
- Facilitated small group instruction, enhancing understanding of curriculum concepts among students.
- Implemented Montessori teaching methods, fostering independence and critical thinking skills in learners.
- Organized classroom activities, ensuring alignment with educational goals and standards.
- Communicated effectively with parents regarding student development and classroom initiatives.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
Personal Caregiver
Seniorcorp
- Provided daily assistance with personal hygiene and grooming tasks, ensuring comfort and dignity for clients.
- Assisted clients with mobility and physical activities to promote independence and well-being.
- Monitored client health conditions, reporting changes to medical staff promptly for appropriate action.
- Developed and maintained strong relationships with clients, fostering trust and effective communication.
- Implemented care plans tailored to individual needs, enhancing overall client satisfaction and quality of life.
- Trained new caregivers on best practices for patient care and safety protocols within the workplace.
- Maintained accurate documentation of client progress, contributing to continuous improvement in care delivery.
- Collaborated with healthcare professionals to coordinate comprehensive care strategies for clients' diverse needs.
- Maintained clean, safe, and well-organized patient environment.
Fast Food Server
Wendys Restaurant
Staten Island, NY
- Provided excellent customer service in fast-paced environment to enhance guest satisfaction.
- Operated cash register accurately, handling transactions efficiently and maintaining cash drawer integrity.
- Prepared and assembled menu items according to food safety standards and specifications.
- Collaborated with team members to ensure timely service during peak hours, improving overall efficiency.
- Maintained cleanliness of dining area and kitchen, adhering to health regulations and company policies.
- Assisted in training new employees on operational procedures and customer service protocols.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
- Monitored inventory levels and communicated restocking needs to management to minimize shortages.
Education
Medical Billing And Coding -
Centura College
High School Diploma -
Port Richmond High School
Staten Island, NYSkills
- Specialty Pharmacy Operations
- Certified Pharmacy Technician
- Specialty Medication Management
- HIV Therapy
- Hepatitis B & C Medications
- Multiple Sclerosis Therapies
- Rheumatology Medications
- Autoimmune Disease Treatments
- Prior Authorizations
- Insurance Billing
- Benefits Investigation
- Prescription Processing
- Refill Management
- Medication Adherence Programs
- Pharmacy Law & HIPAA Compliance
- Patient Education
- Customer Service
- Medication Dispensing
- Data Entry
- Pharmacy Workflow Optimization
- Team Collaboration
- Medical Billing & Coding
- Microsoft Office Suite
Certification
CPHT/Pharmacy technician license
CPR,
Vaccination license,
Timeline
Certified Pharmacy Technician
Walgreens Specialty Pharmacy
10.2022 - Current
Environmental Services Housekeeper
Sentara Virginia Beach General Hospital
Professional Cleaner
MaidPro
Assistant Teacher
Ghent Montessori School
Personal Caregiver
Seniorcorp
Fast Food Server
Wendys Restaurant
Medical Billing And Coding -
Centura College
High School Diploma -
Port Richmond High School