Leslie Hernandez
Westchester,IL
Summary
Certified Pharmacy Technician and bilingual healthcare professional with experience in retail and specialty pharmacy. Skilled in patient support, medication packaging and fulfillment, insurance and prior authorization processes, inventory management, and accurate prescription workflow. Fluent in English and Spanish with a strong commitment to patient safety, service, confidentiality, and detail-oriented pharmacy operations.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Midwest Specialty Pharmacy
Chicago, Illinois
03.2024 - Current
- Prepared and dispensed medications according to prescription orders.
- Processed medication orders accurately for customer fulfillment.
- Maintained accurate patient records and medication profiles.
- Assisted pharmacists with drug utilization reviews and medication therapy management.
- Managed inventory levels and ordered necessary pharmaceutical supplies.
- Maintained inventory levels and organized stock in the pharmacy.
- Ensured compliance with safety regulations and pharmacy policies daily.
- Trained new staff on data entry procedures and pharmacy operations.
Pharmacy, Pharmacy Technician
Walgreens
09.2022 - 03.2024
- Calculates dosages (100% error free), dispenses medications, and filled prescription for approval
- Directly assists 90+ customers a day responding to inquiries and problems
- Managed over 1000 prescriptions daily at counter and through delivery service, ensuring timely access to medications
- Assisted with inventory management by verifying quantities, organizing storage, removing outdated medications, and restocking pharmaceuticals to maintain optimal supply levels
- Processed insurance claims and obtained prior authorization from insurance companies, facilitating patient access to necessary medications
- Works closely with the pharmacist to ensure the health and safety of patients
- Performs safe vaccination injections to patients
Floor Manager
El Faro #2 Mexican Restaurant
06.2018 - 08.2022
- Trained 4 newly hired hosts and waitresses to ensure superior customer service and conflict resolution strategies were implemented to maintain a high level of customer loyalty
- Maintained an extensive knowledge of 3 menus, from the origin of ingredients to cooking methodology to educate guests and answer questions
- Maintained a positive, customer-first attitude that exceeded customer sales
- Managed and collaborated with a 9-person staff to ensure diners received quick service
Education
Bachelor of Nursing - Nursing
Triton College
River Grove, IL05-2028
High School Diploma -
Nazareth Academy College Prep High School
08-2022
Skills
- Certified Pharmacy Technician
- Medication preparation, packaging, and shipping
- Specialty pharmacy operations
- Patient safety
- Insurance claims and prior authorizations
- Data entry; prescription processing and fulfillment
- Inventory management
- Computer Technology : Microsoft Word, Excel, PowerPoint, Intercom Plus, PioneerRX
- Customer service
- Fluent in English and Spanish
- Patient support and medication education
Timeline
Certified Pharmacy Technician
Midwest Specialty Pharmacy
03.2024 - Current
Pharmacy, Pharmacy Technician
Walgreens
09.2022 - 03.2024
Floor Manager
El Faro #2 Mexican Restaurant
06.2018 - 08.2022
Bachelor of Nursing - Nursing
Triton College
High School Diploma -
Nazareth Academy College Prep High School