Erin L Shaughnessy
Tucson,AZ
Summary
Dedicated Certified Pharmacy Technician with strong skills in customer service, patient confidentiality, and HIPAA compliance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Safeway
Tucson
01.2021 - Current
- Processed prescriptions efficiently, verifying information for accuracy and compliance with regulations.
- Assisted pharmacists in patient consultations, providing medication-related information and support.
- Managed medication inventory and ensured accurate stock levels for optimal pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Front End Management and Cash Office
Safeway
Tucson, AZ
07.2015 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
Education
GED -
Pima Community College
Tucson, AZ11-2021
Skills
- Pharmacy technician certification
- Detail orientation
- Problem-solving
- Customer support
- Billing management
- Prescription processing
- Patient privacy
- Refill requests
- Empathy and compassion
- Point of sale systems
- Attention to detail
- Certified pharmacy technician
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Safeway
01.2021 - Current
Front End Management and Cash Office
Safeway
07.2015 - 12.2020
GED -
Pima Community College