Taylor Denno
Port Henry
Summary
Dedicated pharmacy technician with over 4 years of experience supporting pharmacists in medication dispensing, insurance verification, and customer service. Certified and licensed, skilled in EMR systems, HIPAA compliance, and high-volume environments. Proven ability to collaborate with healthcare teams and deliver accurate, compassionate service in fast-paced pharmacy settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Ticonderoga
01.2021 - 02.2026
- Assist pharmacists with medication refills, labeling, and preparing prescriptions for pharmacist verification.
- Respond to high-volume phone calls from physicians, insurance companies, and patients, ensuring clear communication and customer service.
- Coordinate with insurance companies to obtain overrides and resolve patient insurance issues efficiently.
- Maintain accuracy and attention to detail in all pharmacy operations, supporting safe and effective pharmaceutical care.
- Demonstrate strong organizational skills and ability to multi-task in a fast-paced pharmacy environment.
Front Office Assistant/Medical Records
Hudson Headwaters Health Network
Bolton Landing
01.2016 - 01.2018
- Checked patients in and out, ensuring accurate and efficient front office operations.
- Answered incoming phone calls, providing information and directing inquiries professionally.
- Scheduled patient appointments with appropriate physicians and managed medical scheduling.
- Verified and placed correct insurance packages for each patient, supporting insurance verification processes.
- Collected copayments and past payments, maintaining accurate financial records.
- Obtained and managed past medical records from previous practices, ensuring compliance with privacy regulations.
Housekeeper/Team Leader
Trout House Village Resort
Hague
01.2016 - 12.2016
- Inspect cabins, rooms, and public areas to ensure they met established standards of cleanliness and safety.
- Coordinated communication between housekeeping and maintenance staff for efficient operations.
- Developed work instructions for housekeeping staff to maintain a clean and safe environment.
- Trained new staff on proper procedures and household duties, supporting team-development.
- Managed guest requests to ensure timely and efficient fulfillment, demonstrating strong customer service skills.
- Worked directly with ownership to foster positive and productive work environment.
Education
High School Diploma or Equivalent -
Skills
- Certified Pharmacy Technician
- Pharmacy Operations
- Medication Dispensing
- Medical Records Management
- Customer Service
- HIPAA Compliance
- EMR Systems
- Labeling Medications
- Phone Communication
- Team Coordination
- Detail Orientation
- CPR Certified
- Insurance Verification
- Medical Office Experience
- Medical Scheduling
- Medication dispensing
- Prescription preparation
- Insurance verification
- Patient communication
- Customer service
- Detail orientation
- Multi-tasking
- Pharmacy operations
- EHR systems
- Team collaboration
- Appointment scheduling
- Medical record handling
Certification
Pharmacy Technician Certification, 02/01/22, 02/01/29
Timeline
Certified Pharmacy Technician
Walgreens
01.2021 - 02.2026
Front Office Assistant/Medical Records
Hudson Headwaters Health Network
01.2016 - 01.2018
Housekeeper/Team Leader
Trout House Village Resort
01.2016 - 12.2016