Ashley N. Spurgeon, CPhT
2518 Lake Crossing Dr., Greenwood,IN
Summary
PTCB-certified Senior Pharmacy Technician with 20 years of pharmacy experience across specialty and retail settings. Demonstrated expertise in specialty medication management, prior authorizations, insurance resolution, inventory control, patient care coordination, and pharmacy workflow optimization. Experienced in collaborating with pharmacists, healthcare providers, and multidisciplinary teams to improve operational efficiency while maintaining exceptional patient care and regulatory compliance. Proficient in EPIC, Asembia-1, CoverMyMeds, and pharmacy management systems.
Overview
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens Specialty Pharmacy
Indianapolis, IN
- Coordinate daily specialty pharmacy operations to support efficient medication dispensing and patient service delivery.
- Collaborate with pharmacists, technicians, and pharmacy leadership to improve workflow efficiency and maintain high-quality patient care.
- Manage complex prior authorization processes and insurance requirements for specialty medications.
- Utilize EPIC, CoverMyMeds, and Asembia-1 platforms to facilitate medication access and streamline patient care.
- Support medication adherence through refill coordination, patient outreach, and follow-up activities.
- Assist with inventory management, medication ordering, and stock control procedures while ensuring compliance with pharmacy regulations.
- Serve as a resource for pharmacy staff by providing guidance, training, and workflow support.
- Maintain accurate documentation and patient records while adhering to HIPAA and company standards.
- Partner with healthcare providers and clinical teams to resolve medication access barriers and support positive treatment outcomes.
- Participate in quality assurance activities designed to improve operational efficiency and patient satisfaction.
Certified Pharmacy Technician
Walgreens Pharmacy
Indianapolis, IN
- Process prescriptions accurately while maintaining compliance with state and federal pharmacy regulations.
- Resolve insurance claim issues, billing rejections, and prior authorization requirements.
- Assist pharmacists in delivering safe and effective pharmaceutical care to patients.
- Manage prescription intake, processing, dispensing preparation, and patient communication.
- Maintain inventory levels through ordering, receiving, and monitoring medication stock.
- Train and mentor newly hired pharmacy technicians on pharmacy procedures, workflows, and customer service standards.
- Coordinate communication between healthcare providers, insurance companies, and patients to ensure timely medication access.
- Support high-volume pharmacy operations while maintaining accuracy and attention to detail.
- Promote positive patient experiences through professional and compassionate customer service.
Education
High School Diploma -
Lincoln High School
Vincennes, INAssociate of Applied Science - Surgical Technology
Vincennes University
Vincennes, INSkills
- Specialty Pharmacy Operations
- Prior Authorizations
- Patient Care Coordination
- Insurance Billing & Resolution
- Medication Dispensing
- Inventory Management
- Pharmacy Workflow Optimization
- Medication Refill Management
- Meds-to-Beds Programs
- USP Compliance
- Pharmacy Technician Training
- Quality Assurance
- Regulatory Compliance
- Healthcare Team Collaboration
- Customer Service Excellence
- Asembia-1
- EPIC
- CoverMyMeds
- Walgreens Pharmacy Systems
Personal Information
Title: Senior Certified Pharmacy Technician
Certification
CPhT - Certified Pharmacy Technician
Pharmacy Technician Certification Board (PTCB), Indiana Licensed Pharmacy Technician, Immunization Certified Pharmacy Technician
ADDITIONAL QUALIFICATIONS
- 20 years of progressive pharmacy experience
- Extensive specialty pharmacy knowledge
- Strong understanding of insurance and medication access processes
- Proven ability to manage multiple priorities in fast-paced healthcare environments
- Excellent communication and collaboration skills
- Dedicated to delivering exceptional patient-focused care
Timeline
Senior Certified Pharmacy Technician
Walgreens Specialty Pharmacy
Certified Pharmacy Technician
Walgreens Pharmacy
High School Diploma -
Lincoln High School
Associate of Applied Science - Surgical Technology
Vincennes University