Anaelle Legros
Miami,FL
Summary
Organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Willingness to take on added responsibilities and support the team in achieving goals sets me apart. Strong organizational skills and a passion for hard work. Eager to start the next chapter in my career with the ultimate goal of contributing to team success and fostering a positive work environment. Ready to embrace challenges, bringing excellent time management, interpersonal, and problem-solving skills to any role.
Overview
4
4
years of professional experience
Work History
Assistant Rooms Operations Manager
The Ritz-Carlton
10.2023 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Lobby Ambassador
The Ritz-Carlton
05.2022 - 10.2023
- Often Person in Charge (Manager on duty)
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Prepared reports on guest satisfaction levels and other metrics.
- Monitored staff performance and provided feedback and guidance.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Enforced policies and procedures to increase efficiency.
- Implemented marketing and promotional initiatives to increase occupancy.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Set overall vision and provided team leadership
- Maintained compliance with company policies, objectives, and communication goals
- Worked with management team to implement proper division of responsibilities
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Front Desk Supervisor
Courtyard By Marriott Fort Lauderdale
04.2021 - 05.2022
- Attended staff meetings and brought issues to attention of upper management.
- Built talented team through hiring and training new associates.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Created monthly meetings for cashiers and membership desk associates.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Front Desk Agent
Courtyard By Marriott
11.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Associate of Arts - Hospitality Administration And Management
Broward College
Fort Lauderdale, FL05.2019
High School Diploma -
Nova High School
Davie, FL06.2014
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training
- Staff management
- Client relationships
- Customer relations
- Staff development
Languages
French
Native or Bilingual
Timeline
Assistant Rooms Operations Manager
The Ritz-Carlton
10.2023 - Current
Lobby Ambassador
The Ritz-Carlton
05.2022 - 10.2023
Front Desk Supervisor
Courtyard By Marriott Fort Lauderdale
04.2021 - 05.2022
Front Desk Agent
Courtyard By Marriott
11.2020 - 02.2021
High School Diploma -
Nova High School
Associate of Arts - Hospitality Administration And Management
Broward College