Ana Gabriela Gonzalez- Alvizures
Byron Center,MI
Summary
Dynamic and detail-oriented professional with extensive experience at Optalis Healthcare, excelling in dietary preparation and team leadership. Proven ability to enhance client satisfaction through effective communication and problem-solving within SafeCare Transports. Skilled in maintaining efficiency and urgency in the workplace. Committed to fostering teamwork and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
NEMT Dispatcher
SafeCare Transports
02.2026 - Current
- Communicated with drivers to provide real-time updates and address issues promptly.
- Managed incoming requests for transport services, prioritizing based on urgency and availability.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Dietary Cook
Optalis Healthcare
07.2023 - 03.2026
- Prepared nutritious meals following dietary guidelines and resident preferences.
- Shift Leader, making sure all other members are working efficiently
- Maintained kitchen cleanliness and adhered to safety standards during food preparation.
- Trained new staff on food safety protocols and cooking techniques.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
Dietary Aide
Optalis Healthcare
07.2023 - 03.2026
- Prepared and served meals in accordance with dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness of kitchen and dining areas to ensure safety standards.
- Collaborated with nursing staff to address dietary needs and preferences of residents.
- Monitored inventory levels and reported shortages to ensure adequate supplies for meal preparation.
Cashier and Server
El Ganadero
01.2022 - 06.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a pleasant environment.
- Collaborated with team members to manage high-volume periods effectively during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Education
Accounting
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Kelloggsville High School
Kentwood, MI05.2023
Skills
- Time management
- Problem-solving
- Customer service
- Verbal communication
- Detail-oriented
- Issue resolution
- Workload management
- Problem-solving abilities
- Team leadership
- Dispatch software
- Work order management
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
NEMT Dispatcher
SafeCare Transports
02.2026 - Current
Dietary Cook
Optalis Healthcare
07.2023 - 03.2026
Dietary Aide
Optalis Healthcare
07.2023 - 03.2026
Cashier and Server
El Ganadero
01.2022 - 06.2022
Accounting
Grand Rapids Community College
High School Diploma -
Kelloggsville High School