Ana Gabriela Martinez Lauzurique
Summary
Industrial Engineer: 5 years of problem resolution, process analysis, work environment conditions improvements, project and resources management, inventory creations, accounting, capacity measure.
Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Server
Kuba Cabana Doral
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Human Resources Assistant
EQUIVAR
01.2022 - 05.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Teacher
Secondary School Martin Klein
09.2018 - 12.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Incorporated multiple types of teaching strategies into classroom.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
Industrial Engineering Bachelor's Degree - Business Administration
University of Matanzas, Camilo Cienfuegos
Matanzas, Cuba12.2021
Skills
- Social Skills Development
- Crisis Intervention
- Data Collection
- Patient Behavior Monitoring
- Educational Strategies
- Behavior Reduction Procedures
- Autism and Spectrum Disorders
- Human Resources Management
- Ergonomic Work-Environment Methods
- POS System Operation
- Safe Food Handling
- Alcohol Service
- Sales Techniques
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
English
Timeline
Restaurant Server
Kuba Cabana Doral
09.2022 - Current
Human Resources Assistant
EQUIVAR
01.2022 - 05.2022
Teacher
Secondary School Martin Klein
09.2018 - 12.2018
Industrial Engineering Bachelor's Degree - Business Administration
University of Matanzas, Camilo Cienfuegos
- RBT - Registered Behavior Technician
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