Anahely Mata
Dutch Bros
Madera,CA
4
years of professional experience
I’m a dedicated worker with exceptional customer service skills. I have proven the ability to enhance team efficiency and resolve complaints effectively. Also with a strong attention to detail and time management ensure high-quality service delivery. Continuing to be committed to fostering positive relationships and creating enjoyable experiences for customers in fast-paced environments.
Work History
Barista
1 Year 8 Months- Crafted high-quality espresso beverages in accordance with established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Assisted in training new baristas on beverage preparation and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Collaborated with team members to streamline workflow during peak hours, enhancing service efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Retail Worker
5 Months- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to align with brand guidelines and attract customer interest.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling procedures.
- Collaborated with team members to optimize stock levels and reduce inventory discrepancies.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Fast Food Worker
1 Year 6 Months- Provided excellent customer service while taking orders and handling transactions.
- Operated kitchen equipment to prepare food items following safety protocols.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Assisted team members during peak hours to ensure timely service delivery.
- Collaborated with staff to streamline workflow and improve overall efficiency during shifts.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Gymnastics Coach
3 Months- Developed individualized training plans for students to enhance skill development and performance.
- Instructed diverse age groups in gymnastics techniques and safety protocols during practice sessions.
- Observed student progress, providing constructive feedback to encourage improvement and confidence.
- Facilitated team-building activities to foster camaraderie and motivation among gymnasts.
- Implemented innovative drills to enhance agility, strength, and flexibility in training routines.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Education
High School Diploma
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Active listener
Exceptional customer service
Verbal and written communication
Relationship building
Flexible schedule
Available weekends
Resolving complaints
Excellent communication
Timeline
Barista
Dutch Bros
11.2024 - CurrentRead More
Retail Worker
Victoria’s Secret
09.2024 - 02.2025Read More
Fast Food Worker
Mcdonald’s
03.2023 - 09.2024Read More
Gymnastics Coach
All About Dance and Gymnastics
12.2022 - 03.2023Read More
Matilda Torres High School
High School Diploma
Read More