Anahi Cantu Cavazos
Port Saint Lucie,FL
Summary
Detail-oriented Medical Receptionist with 10-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Receptionist
Cancer Care Chemotherapy Center
08.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
Medical Receptionist
Primary Care Florida
01.2014 - 02.2024
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Straightened up waiting room to maintain neat and organized space.
- Helped the Medical Assistant to take Vitals, give injections to patients.
Waitress
Taqueria los Mexicanos
12.2012 - 12.2013
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
Education
Licensed Esthetician -
Indian River State College
Ft. Pierce, FL11.2023
High School Diploma -
South Fork High School
Stuart, FL05.2008
Skills
- Insurance Verification
- Medical Terminology
- Records Maintenance
- Medical Billing
- Patient Callbacks
- Co-Payment Collection
- HIPAA Compliance
- Medical Records Management
- Appointment Scheduling
- Front Desk Operations
- Mail Management
- Medical Charting
- Electronic Medical Records
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Cancer Care Chemotherapy Center
08.2024 - 02.2025
Medical Receptionist
Primary Care Florida
01.2014 - 02.2024
Waitress
Taqueria los Mexicanos
12.2012 - 12.2013
High School Diploma -
South Fork High School
Licensed Esthetician -
Indian River State College