Anahi Centeno
Las Vegas,NV
Summary
Adept IT Technician with a proven track record at SierraThermal, enhancing system efficiency and user satisfaction. Excelled in hardware/software repair and collaborative problem-solving, significantly reducing downtime. Demonstrates strong analytical skills and a methodical approach, ensuring optimal network performance and security compliance. Renowned for organizational prowess and a keen ability to streamline IT support processes.
Overview
5
5
years of professional experience
Work History
IT Customer Support Specialist
Las Vegas Metropolitan Police Dept
09.2024 - 01.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
IT Technician 2
SierraThermal
04.2023 - 01.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Ensured compliance with established security protocols, safeguarding company data from potential threats or breaches via hardware vulnerabilities.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1/2 IT support to non-technical internal users through desk side support services.
IT Technician
SierraThermal
03.2022 - 04.2023
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Warehouse Clerk
SierraThermal
05.2020 - 03.2022
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
Associate Of Science - Business Administration
Hartnell College
Salinas, CA08.2024
Associate of Arts - Law, Public Policy And Society
Hartnell College
Salinas, CA12.2022
Associate of Arts - Liberal Arts-Political Science Emphasis
Hartnell College
Salinas, CA12.2022
High School Diploma -
Salinas High School
Salinas, CA05.2019
Skills
- Hardware and Software Repair
- Analytical and Methodical
- Collaborative Team Player
- Tracking and Documentation
- Microsoft Windows and Office
- Help Desk Support
Skills
- Resolving Problems and Incidents
- Organizational Skills
- Technical Support
Languages
Spanish
Native or Bilingual
Timeline
IT Customer Support Specialist
Las Vegas Metropolitan Police Dept
09.2024 - 01.2025
IT Technician 2
SierraThermal
04.2023 - 01.2024
IT Technician
SierraThermal
03.2022 - 04.2023
Warehouse Clerk
SierraThermal
05.2020 - 03.2022
Associate of Arts - Law, Public Policy And Society
Hartnell College
Associate of Arts - Liberal Arts-Political Science Emphasis
Hartnell College
High School Diploma -
Salinas High School
Associate Of Science - Business Administration
Hartnell College
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