Anahi De Andas
Yorba Linda,CA
Summary
Dedicated server with a proven track record of delivering exceptional customer service and enhancing guest experiences in high-pressure environments.
Dynamic server skilled in multitasking and team collaboration. Recognized for resolving customer issues swiftly while maintaining service quality. Committed to fostering positive guest relationships and improving operational efficiency.
Experienced with providing top-tier service in banquet and fine dining settings. Utilizes deep knowledge of menu items, wine pairings, and event protocols to enhance guest experiences. Track record of working seamlessly with team members to ensure smooth operations and guest satisfaction.
Knowledgeable [Desired Position] with comprehensive background in high-end banquet and fine dining service. Adept at providing exceptional customer experiences, ensuring guest satisfaction, and maintaining polished and professional demeanor. Demonstrated expertise in event coordination and menu knowledge, consistently contributing to seamless service and positive guest feedback.
Professional hospitality specialist with comprehensive experience in high-end dining and event settings. Skilled in delivering impeccable service, managing guest interactions, and ensuring seamless operations. Strong team collaborator focused on achieving exceptional results and adapting to dynamic environments. Adept in fine dining etiquette, multi-course meal coordination, and maintaining high standards of cleanliness and presentation.
Overview
5
5
years of professional experience
Work History
Banquet and Fine Dining Server
Culinary Creations by Chumie
Los Angeles, CA
01.2019 - 06.2022
- Delivered exceptional service during upscale events, ensuring guest satisfaction and comfort.
- Collaborated with kitchen staff to coordinate timely food service and presentation.
- Managed multiple tables efficiently while maintaining attention to detail in orders and service.
- Trained new servers on menu items, service standards, and operational procedures.
- Quick response to resolve problems and unforeseen events in the kitchen and among the catering and service staff.
- Enhanced customer experience by anticipating needs and providing personalized service recommendations.
- Maintained a clean and well-organized dining area, contributing to an enjoyable dining experience for guests.
- Reduced wait times and improved efficiency by promptly addressing guest concerns and requests.
- Increased repeat business by developing rapport with regular patrons and providing consistently outstanding service.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
Server
Los Compadres Restaurant
Los Angeles, CA
01.2020 - 01.2022
- Provided excellent customer service to enhance dining experience and encourage repeat business.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu items, service standards, and restaurant protocols to maintain quality.
- Collaborated with kitchen staff to ensure accurate order preparation and address special requests.
- Resolved customer complaints professionally, fostering positive relationships and enhancing overall guest loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Los Reyes Bar & Grill
Murrieta, CA
07.2017 - 11.2019
- Handled cash transactions accurately, maintaining register balance and processing payments efficiently.
- Implemented suggestions for improving workflow, resulting in reduced wait times during peak hours.
- Assisted in inventory management by monitoring stock levels and notifying management of shortages.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Bachelor's Degree in Communication Sciences - Communications
UABC University of Baja California
Tijuana, Baja California MX01-2016
MBA - Bussines Administration
CETYS University
Tijuana, Baja California MX08-2014
High School Diploma -
High Scool Lazaro Cardenas
Tijuana, B.C.07-2012
Skills
- Strong communication skills
- Efficient multitasking
- Exceptional customer service
- Adaptable to change
- Safe food handling
- Stress tolerance
- Guest relations
- Professional appearance
- Allergy awareness
- Table setting expertise
- Special event coordination
- Fine dining etiquette
- Banquet setup experience
- Food and beverage pairing
- Positive attitude
- Customer service
- Problem-solving
- Multitasking and organization
- Cleaning and sanitizing
- Punctual and reliable
- Clear communication
- Team collaboration
- Food safety
- Relationship building
- Food handling
- Flexible schedule
- Cross-training versatility
- Reliable and punctual
Accomplishments
- Achieved many events through effectively helping with the banquet team.
- Achieved dozens of events by completing server and organizations task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of 25 people per event in the development of the events of the company.
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- Enjoy participating in any kind events and any job in baking and cooking at the kitchen for overall physical and mental well-being
Timeline
Server
Los Compadres Restaurant
01.2020 - 01.2022
Banquet and Fine Dining Server
Culinary Creations by Chumie
01.2019 - 06.2022
Server
Los Reyes Bar & Grill
07.2017 - 11.2019
Bachelor's Degree in Communication Sciences - Communications
UABC University of Baja California
MBA - Bussines Administration
CETYS University
High School Diploma -
High Scool Lazaro Cardenas