Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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KAITLIN BAULD

KAITLIN BAULD

Santa Cruz,CA

Summary

Seasoned Banquet and Fine Dining Server from MOZZA LLC, adept in guest relations and fine dining etiquette, significantly enhancing dining experiences. Trained new employees, showcasing strong communication and leadership. Excelled in special event coordination and food-beverage pairing, consistently delivering exceptional customer service and maintaining high standards of professionalism.

Overview

12
12
years of professional experience

Work History

Banquet and Fine Dining Server

MOZZA LLC
Los Angeles, CA
01.2018 - 01.2024
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Conducted menu presentations and tastings for guests to enhance their dining experience.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked back with customers to ensure satisfaction with each course.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Processed payments promptly at the end of meal service period using POS terminals.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Addressed and resolved customer complaints with professionalism and patience.
  • Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Recommended dishes based on detailed knowledge of the menu and wine pairings.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.

Server

LGO Hospitality
Pasadena, CA
07.2012 - 03.2018
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked food before serving it to customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Informed customers of daily specials and signature menu items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Presented menus and answered questions regarding items.
  • Assisted in training new servers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

Bachelor of Arts - Dance And Theater

Western Oregon University
Monmouth, OR
06-2012

Skills

  • Reliable and punctual
  • Table setting expertise
  • Guest relations
  • Fine dining etiquette
  • Adaptable to change
  • Efficient multitasking
  • Strong communication skills
  • Special event coordination
  • Professional appearance
  • Food and beverage pairing
  • Allergy awareness
  • Safe food handling
  • Stress tolerance
  • Exceptional customer service

Affiliations

  • Professional photographer and specialize in fine art
  • Female Embodiment Practitioner
  • Former professional dancer and choreographer
  • Produced short films and dance films
  • Professionally cleaned houses and commercial buildings
  • Coached youth in soccer and basketball

References

References available upon request.

Timeline

Banquet and Fine Dining Server

MOZZA LLC
01.2018 - 01.2024

Server

LGO Hospitality
07.2012 - 03.2018

Bachelor of Arts - Dance And Theater

Western Oregon University

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KAITLIN BAULD