Shelby Padula
Temple,TX
Summary
Professional hospitality specialist with comprehensive experience in high-end dining and event settings. Skilled in delivering impeccable service, managing guest interactions, and ensuring seamless operations. Strong team collaborator focused on achieving exceptional results and adapting to dynamic environments. Adept in fine dining etiquette, multi-course meal coordination, and maintaining high standards of cleanliness and presentation.
Overview
9
9
years of professional experience
Work History
Banquet and Fine Dining Server
La Riv
Temple, TX
10.2025 - Current
- Provided exceptional customer service to enhance dining experiences.
- Assisted in maintaining cleanliness and organization of dining areas.
- Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
Fine Dining Server
Pignettis
Temple, TX
10.2024 - 05.2025
- Collaborated with kitchen staff to ensure timely and accurate food delivery during peak hours.
- Implemented upselling techniques to promote daily specials, enhancing overall revenue generation for the restaurant.
- Developed relationships with repeat customers, fostering loyalty and encouraging return visits through exceptional service quality.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Service Manager
Olive Garden
Georgetown, TX
05.2022 - 01.2024
- Led team in delivering exceptional customer service, enhancing overall guest satisfaction.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels and ordering processes to minimize waste and ensure availability.
- Conducted performance evaluations, providing feedback to foster employee development and retention.
- Led initiatives to improve customer satisfaction, addressing feedback through targeted service adjustments.
- Tracked food production levels, meal counts, and supply costs.
- Reviewed and approved employee schedules and timesheets.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
Togo Specialist
Olive Garden
Temple, TX
06.2018 - 05.2022
- Ensured accuracy of customer orders to enhance satisfaction and reduce errors.
- Trained new team members on procedures and workflow best practices.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Operated cash register to accept cash, debit and credit card payments from customers.
Hostess
Dynasty Chinese Restaurant
Temple, TX
01.2017 - 06.2018
- Managed reservation system, coordinating seating arrangements to maximize restaurant capacity.
- Handled guest inquiries and resolved issues promptly to maintain satisfaction levels.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Respiratory Care
Temple College
Temple, TX06.2027
High School Diploma -
Temple High School
Temple, TX06.2019
Skills
- Strong communication skills
- Efficient multitasking
- Cross-training versatility
- Reliable and punctual
- Exceptional customer service
- Adaptable to change
- Positive attitude
- Problem-solving
- Decision-making
Timeline
Banquet and Fine Dining Server
La Riv
10.2025 - Current
Fine Dining Server
Pignettis
10.2024 - 05.2025
Service Manager
Olive Garden
05.2022 - 01.2024
Togo Specialist
Olive Garden
06.2018 - 05.2022
Hostess
Dynasty Chinese Restaurant
01.2017 - 06.2018
Respiratory Care
Temple College
High School Diploma -
Temple High School