Anahi Gonzalez

• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients to create welcoming atmosphere.
• Assisted team with operational policies and procedures to drive services.
• Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a picklist. Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Builds boxes, shrink wraps packages, moves merchandise from sales floor to staging area.

• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements. Works with a high level of urgency to ensure deadlines are met. Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.

• Processes the shipment through BJ’s Fulfillment Center and other systems.
• Oversees the package carrier pick up.
• Ensures the SFC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)

• Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
• Improved internal communication by maintaining accurate contact lists and employee records.
• Maintained a clear understanding of job expectations, continuously updating skillsets through relevant training and certification programs.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Analyzed current data records to provide detailed reports.
• Updated and maintained customer information, documents and records.
• Managed and organized documents for data entry tasks.
• Corrected data entry errors to prevent duplication or data degradation.
• Data Entry Information using Fond Du Lac VMS system. And manual entry as well Printing customer invoice & BOL's Scanning and copying documents.
• Checking orders and helping in the office
• Answering emails and picking up incoming calls

• Followed guidelines for proper assembly and production of food kit boxes on the assembly line.
• Respectfully support and follow direction from all managers and supervisors about line performance.
• Ensure all actions better the business of HelloFresh and do not break any company policies.
• Reports defective materials or questionable conditions to the Quality Assurance and/or Supervisor.
• Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
• Occasionally required to prepare ingredients using tools such as food scales, measuring spoons and cups, etc., as needed