
I am a dedicated and compassionate bilingual woman with experience in family services, administration, early childhood education, and customer service. Proud Latina with strong communication, organizational, and interpersonal skills, committed to supporting individuals and families from diverse backgrounds. Proven ability to build positive relationships, resolve concerns professionally, maintain safety and organization, and thrive in fast-paced environments. Recognized for providing exceptional service, remaining calm under pressure, and creating welcoming, supportive experiences for clients, families, guests, and team members.
• Managed incoming referrals, client intake, scheduling, and insurance verification.
• Served as the primary point of contact for families and community partners.
• Maintained accurate client records and coordinated communication with behavioral health providers.
• Handled high-volume phone calls, correspondence, and administrative operations.
• Supported office management functions, vendor coordination, and daily operational needs.
• Developed and implemented weekly lesson plans that supported children's educational, social, and emotional development.Established daily learning goals and maintained a safe, engaging classroom environment.
•Communicated regularly with families regarding student progress and classroom activities.
• Promoted positive behavior, emotional regulation, and self-advocacy skills.
• Ensured compliance with safety regulations, dietary restrictions, and child supervision requirements. Demonstrated strong organizational skills, patience, and attention to detail while managing multiple responsibilities throughout the day.
Child Development & Behavioral Support
Family Communication & Engagement
Administrative Support & Scheduling
Customer Service
Leadership & Team Collaboration
Organization & Time Management
Problem-Solving & Conflict Resolution
Safety Monitoring & Risk Management
First Aid & CPR
Attention to Detail
Documentation & Record Keeping
Multitasking in Fast-Paced Environments
Positive Behavior Guidance