Anahi Lopez
Burley,ID
Summary
Adept in both Spanish and customer satisfaction, I elevated the customer experience at Nostalgia Cafe through exceptional service and crafting high-quality beverages. Skilled in maintaining composure under pressure, I effectively managed front and back-of-house operations, contributing to performance improvements and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista
Nostalgia Cafe
1332 Albion Ave
02.2023 - 07.2023
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Boba Barista
Boba Stop
Burley, ID
08.2022 - 10.2022
- Took orders and made drinks
- Cleaned counters and made drinks
- Looked after boba equipment and made minor repairs to keep the seal machines running smoothly
- Kept up with my attendance and punctuality on a regular basis
- Gave customers detailed information on beverage preparation and offered samples
Dairy Worker
Wards Dairy Office
Burley, ID
05.2018 - 01.2021
- Bagged and pasturized colostrum for calves
- Cleaned stalls, pens, and equipment with tools for the health of the animals
- Helped feed and give electrolytes to calves
- Would give shots and medicine to sick calves
- Helped other workers if they needed it
Education
High School Diploma -
Burley High School
Burley, ID05-2022
Skills
- Fluent in Spanish
- Conversant in Spanish
- Customer satisfaction
- Calm under pressure
- Performance improvement
Timeline
Barista
Nostalgia Cafe
02.2023 - 07.2023
Boba Barista
Boba Stop
08.2022 - 10.2022
Dairy Worker
Wards Dairy Office
05.2018 - 01.2021
High School Diploma -
Burley High School