Jehibrami Fonseca
Lorain
Summary
Dedicated barista with a focus on crafting high-quality beverages and delivering exceptional customer service. Proven ability to optimize workflow and enhance customer satisfaction through effective problem-solving and attention to detail. Experienced with long drives and delivery times, while maintaining a positive attitude towards the demanding long times some drives may take.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
12.2025 - Current
- Crafted high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Operated espresso machines and other equipment efficiently while troubleshooting minor technical issues.
- Implemented suggestions for improving workflow efficiency, contributing to smoother operations during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Factory Production Worker
Autokiniton
08.2025 - 09.2025
- Operated machinery for assembly line production, ensuring adherence to quality standards.
- Conducted routine inspections of production equipment to maintain operational efficiency.
- Collaborated with team members to optimize workflow and reduce downtime.
- Implemented process improvements that enhanced product output consistency.
- Ensured compliance with safety regulations and maintained a clean work environment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Actively participated in factory-wide safety meetings, staying up-to-date on new rules and regulations to maintain a safe work environment.
- Used equipment properly to avoid workplace hazards or injuries.
- Coached fellow workers to operate machines properly and comply with safety procedures.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
Line Worker
PPG
07.2025 - 08.2025
- Collaborated with team members to optimize workflow and reduce downtime
- Followed established procedures for handling hazardous materials safely
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assisted quality assurance by inspecting items and removing defective parts.
Customer Account Representative
Rent-A-Center
11.2024 - 07.2025
- Managed customer inquiries, providing timely and accurate information on rental agreements and payment options.
- Assisted customers with account updates, ensuring data accuracy and compliance with company policies.
- Resolved customer concerns efficiently, enhancing satisfaction and fostering long-term relationships.
- Collaborated with team members to streamline account management processes and improve service delivery.
- Monitored account status to identify potential issues, proactively addressing concerns before escalation.
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Processed client payments and updated accounts.
- Implemented customized account plans to meet individual client needs.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Delivered merchandise to customer's homes.
- Drove to other stores for merchandise pick ups.
- Drove company box truck for long periods of time.
Warehouse Worker
Best Buy
11.2023 - 11.2024
- Operated warehouse equipment to unload and process incoming inventory.
- Organized and maintained stock levels for efficient order fulfillment.
- Assisted in inventory counts to ensure accuracy and minimize discrepancies.
- Collaborated with team members to streamline packing and shipping processes.
- Utilized barcode scanning systems for tracking inventory movement.
- Prepared orders for shipment, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Education
High School Diploma -
Aspire Program
Lorain, OH06-2025
Skills
- Time management
- Attention to detail
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Order taking
- Decision-making
- Beverage preparation
- POS systems
- Coffee machinery
- Professional demeanor
- FLUENT IN Spanish
- Physical stamina
- Customer service
- FLUENT IN English
- Long Drives
Accomplishments
- Resolved product issue through consumer testing.
- Memorized ingredients and recipes for 30 specialty drinks.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
12.2025 - Current
Factory Production Worker
Autokiniton
08.2025 - 09.2025
Line Worker
PPG
07.2025 - 08.2025
Customer Account Representative
Rent-A-Center
11.2024 - 07.2025
Warehouse Worker
Best Buy
11.2023 - 11.2024
High School Diploma -
Aspire Program