ANAHI LOPEZ
Moreno Valley,CA
Summary
Results driven Senior Manager with 8+ years of experience in customer service, team leadership, and day-to-day business operations. Experienced in employee coaching and development, scheduling, inventory management, administrative tasks, conflict resolution, and maintaining company policies and procedures. Proven ability to take on increasing levels of responsibility while supporting both employees and business needs in a fast-paced environment. Currently pursuing a degree in Business Administration Management and seeking to transition my leadership and operational experience into an administrative, human resources, or office based role.
Overview
9
9
years of professional experience
Work History
Senior Operational Manager
Harkins Theaters
Moreno Valley, California
03.2023 - Current
- Managed daily operations to sustain efficient workflow and align staffing schedules.
- Coached managers and team leaders to enhance team accountability and performance outcomes.
- Trained managers to build employee schedules based on staffing needs, availability, and business demand.
- Addressed employee performance issues through targeted coaching and feedback on attendance, policy adherence, and documentation practices.
- Facilitated hiring process by reviewing applications, conducting interviews, and overseeing onboarding and training for ongoing employee development.
- Served as senior leader during shifts, making timely decisions and resolving operational challenges.
- Audited timesheets for accuracy and completed payroll processing
Assistant Manager
Harkins Theaters
Redlands, California
06.2021 - 03.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored cash handling, tills, and end-of-shift reconciliation for accuracy.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved guest concerns and escalated service issues with professionalism and speed.
- Resolved conflicts between team members effectively.
- Ensured compliance with safety regulations and company policies.
- Inspected concession areas for cleanliness, inventory, and food safety compliance.
- Worked with other departments to keep operations moving smoothly.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Team Leader
Harkins Theaters
Moreno Valley, California
03.2021 - 06.2021
- Supervised theater team members during concessions, box office, and auditorium operations.
- Trained new associates on Harkins guest service standards and daily procedures.
- Assigned tasks to maintain smooth movie showtime flow and team coverage.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
Team Leader
Harkins Theaters
Moreno Valley, California
01.2020 - 03.2020
- Supervised theater team members during concessions, box office, and auditorium operations.
- Trained new associates on Harkins guest service standards and daily procedures.
- Assigned tasks to maintain smooth movie showtime flow and team coverage.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
Team Member
Harkins Theaters
Moreno Valley, CA
12.2017 - 12.2019
- Managed daily operations to ensure smooth theater functionality and guest satisfaction.
- Implemented training programs to enhance team performance and customer service skills.
- Trained and guided team members, team leaders, and assistant managers to maintain high productivity and performance metrics.
- Resolved customer issues to support team members and uphold high customer service standards.
- Analyzed operational workflows to identify areas for efficiency improvements.
- Developed operational procedures to align with company policies and industry standards.
- Monitored daily cash discrepancies to identify errors and improve accuracy in financial reporting, and inventory shrinkage to ensure accurate financial reporting.
- Distributed tasks among staff to streamline operations and meet deadlines efficiently. to staff while establishing clear priorities and goals.
- Implemented health and safety regulations to ensure compliance and protect guest and staff well-being. to create a secure environment for guests and staff.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Greeted guests and provided friendly service across the theater lobby and auditoriums.
- Sold tickets and processed payments at box office using point-of-sale systems.
- Restocked concession supplies and maintained organized work areas throughout shifts.
- Directed guests to showtimes, seating, and theater amenities with clear communication.
Education
High School Diploma -
Canyon Springs High School
Moreno ValleySome College (No Degree) - Business Administration And Management
Moreno Valley College
Moreno Valley, CASkills
- Operations oversight
- Recruitment and onboarding
- Staff training and development
- Time management
- Schedule management
- Inventory control
- Cash handling
- Administrative support
- Problem-solving
- Customer service excellence
- Organizational skills
- Conflict resolution
- Customer Service
- Organizational Skills
- Conflict resolution
Timeline
Senior Operational Manager
Harkins Theaters
03.2023 - Current
Assistant Manager
Harkins Theaters
06.2021 - 03.2023
Team Leader
Harkins Theaters
03.2021 - 06.2021
Team Leader
Harkins Theaters
01.2020 - 03.2020
Team Member
Harkins Theaters
12.2017 - 12.2019
High School Diploma -
Canyon Springs High School
Some College (No Degree) - Business Administration And Management
Moreno Valley College