Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anahi Palacios

Whittier,CA

Summary

Dynamic professional with a proven track record at Don Roberto Jewelers, excelling in customer relations and inventory management. Recognized for generating repeat business through exceptional service and fostering team motivation. Adept at multitasking and problem-solving, ensuring operational efficiency and a positive shopping experience. Committed to maintaining high standards in retail operations.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Don Roberto Jewelers
05.2017 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Security Officer

Green Dot Public Schools
07.2016 - 03.2017


  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Served as initial contact for campus visitors and provided directions to specific buildings and events.
  • Assisted with fire, hazardous material and active-shooter on-campus drills.
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Utilized radio and telephone communications equipment to contact other on-campus personnel and external authorities.
  • Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
  • Documented safety and security incidents using preset guidelines and methods.
  • Obtained CPR, First Aid and AED certifications in preparation for on-campus emergencies.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Education

Associate of Arts - Criminal Justice

Platt College
Alhambra, CA
11-2012

High School Diploma -

Whittier High School
Whittier, CA
06-2011

Skills

  • Recruiting and interviewing
  • Multitasking and organization
  • Product and service sales
  • Money handling
  • Retail operations and Sales monitoring
  • Customer relations and satisfaction
  • Problem-solving and Decision making
  • Time management
  • Team building and motivation
  • Verbal and written communication
  • Inventory management
  • Adaptability and flexibility

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Don Roberto Jewelers
05.2017 - Current

Security Officer

Green Dot Public Schools
07.2016 - 03.2017

Associate of Arts - Criminal Justice

Platt College

High School Diploma -

Whittier High School

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