Anahi Perales
Hutchins,TX
Summary
Experienced in delivering exceptional customer service and possessing strong computer skills. Passionate and motivated individual driven by a commitment to excellence. Continuously seeking opportunities for growth and development, eager to expand knowledge and embrace new challenges. Full authorization to work in the United States for any employer, ready to contribute skills and dedication to make a positive impact in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receiving clerk
DSV-Lancaster, TX
Lancaster, TX
06.2024 - 09.2024
- Received, inspected, and documented incoming shipments of merchandise
- Verified accuracy of shipment contents against purchase orders and invoices
- Identified and resolved discrepancies or damages with suppliers or carriers
- Utilized computer systems to update inventory records and track product movement
- Managed the process of returning damaged goods for repair or replacement
- Assisted in loading/unloading trucks using appropriate equipment such as pallet jacks or forklifts
- Communicated effectively with team members regarding any issues related to incoming shipments.
Customer Service Representative
Walden
Wilmer, TX
10.2018 - 02.2021
- Check in/Check out truck drivers by asking for a valid CDL; write them down on a clipboard and then put them in system
- Check trailers make sure they are empty, loaded or Bobtail
- Sign BOL's and give them to drivers
- Answer telephones, give information to drivers and transfer to appropriate individuals
- Send emails to appropriate individuals
- Scan & Upload attachments to system
- Attach tags to appropriate trailers, when checking in; to know where they are located
- Unattach tags from trailers who are checking out
- Check seals when bringing a loaded trailer or leaving with loaded trailer.
Customer Service Representative
AAA Atlas Bail Bonds-Farmers Branch, TX
Farmers Branch, TX
06.2017 - 09.2018
- Create, maintain, and enter information into databases
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Make copies of correspondence or other printed material
- Open, read and reply to incoming mail from staff
- Collect and deposit money into a safe and update invoices
- Scan and upload attachments to files.
Education
Trade school in Cosmetology -
Paul Mitchell The School Dallas
Carrollton, TX07.2018
Skills
- Bilingual (10 years)
- Customer Service (5 years)
- Leadership
- Active listening (5 years)
- Paralegal experience
- Warehouse experience
- Communication skills
- Sales (2 years)
- Front desk (5 years)
- Office experience
Certification
- Paralegal Certificate, 03/01/24, Present
- ACT workeys assessment, 04/01/24, Present
Awards
- Sales and marketing
- Customer service
- Bilingual- English and Spanish
- Great typing skills
Timeline
Receiving clerk
DSV-Lancaster, TX
06.2024 - 09.2024
Customer Service Representative
Walden
10.2018 - 02.2021
Customer Service Representative
AAA Atlas Bail Bonds-Farmers Branch, TX
06.2017 - 09.2018
Trade school in Cosmetology -
Paul Mitchell The School Dallas