Anahi Rivera
Santa Monica,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Retail Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Sales Associate
ACE Cash Express Inc.
12.2022 - 05.2025
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Assistant Manager
Valvoline Instant Oil Change
01.2018 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED -
Venice Skill Center
VENICE 06.2012
Skills
- Cash management
- POS system operation
- Multitasking and organization
- Cash register operation
- Adaptability and flexibility
- Bilingual communication
- Team motivation
- Sales growth
- Customer service and satisfaction
Timeline
Sales Associate
ACE Cash Express Inc.
12.2022 - 05.2025
Assistant Manager
Valvoline Instant Oil Change
01.2018 - 12.2022
GED -
Venice Skill Center
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