JESSICA ANAHI GURROLA
Hesperia,CA
Summary
Self-motivated person seeking a position in customer service. Dependable and reliable. Efficient individual with experience in providing excellent customer service. Hard-worker who values a job well done. Willing to work hard to be a valuable team member. SKILLS & ABILITIES I A motivated self-started big picture. Able to juggle multiple projects and Able to adapt to changing priorities and establish rapport with clients and colleagues. Proficient in cash management. Cash flow Product / Inventory Ordering Warehouse Food Handlers Card Dedicated Customer working environment. Successfully works as part of team to reach customer support issues. Communicative contribute to company success. History relationships with customers. Offers skill with abilities.
Overview
19
19
years of professional experience
Work History
Consumer Lend Sales Specialist
ADVANCE AMERICA
Victorville, CA
11.2023 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Made outbound calls to obtain account information
- Answered inbound calls, chats and emails to facilitate customer service
- Upheld quality control policies and procedures to increase customer satisfaction
BDC Service Representative
Caposio Buick GMC
Victorville, CA
08.2022 - 06.2023
- Upheld strict standards for quality and performance
- Delivered fast, friendly and knowledgeable service for routine questions and Service complaints
- Escalated complex issues and set up appointments for further service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Made outbound calls to obtain account information
- Answered inbound calls, chats and emails to facilitate customer service
- Upheld quality control policies and procedures to increase customer satisfaction
Step-Up Supervisor
Geodis Logistics
Rialto, CA
10.2019 - 08.2022
- Counted and balanced cashier drawers
- Maintained work area and kept cash drawer organized
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Maintained current knowledge of store promotions to highlight sales to customers
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Coordinated employee schedules according to shift changes and availability
- Provided ongoing training to address staff needs
- Reviewed completed work to verify consistency, quality and conformance
- Established and enforced clear goals to keep employees working collaboratively
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
- Coached staff members to develop long-term career goals
- Evaluated processes and employee strengths to realign workflows with changing business demands
- Maintained positive working relationship with fellow staff and management
- Evaluated needs of departments and delegated tasks to optimize overall production
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Oversaw quality control to identify inconsistencies and malfunctions
- Set specific goals for projects to measure progress and evaluate end results
- Assessed company operations for compliance with safety standards
Cashier
San Manuel Casino
San Bernardino, CA
07.2017 - 08.2019
- Handled cash, card, check, gift card and coupon transactions for customer purchases
- Packed and bagged products according to customer preferences
- Kept register terminal area and store clean and orderly
- Processed sales, returns and exchanges using POS register system
- Helped with purchases and signed customers up for rewards program
- Identified customer needs and promoted matching tags to enhance store revenue
- Organized register supplies in front end storage areas
- Performed cash count-out at end of each shift and addressed all queries from customers
- Greeted customers promptly and responded to questions
- Welcomed customers, offering assistance to help find store items
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Maintained work area and kept cash drawer organized
- Built and maintained productive relationships with employees
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Processed customer payments quickly and returned exact change and receipts
- Counted and balanced cashier drawers
- Scanned items and checked pricing on cash register for accuracy
- Kept customer and food preparation area clean and well-organized
- Completed opening, closing and shift change tasks by following company guidelines
- Took orders, prepared foods and processed payments in full-service establishment
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Restocked workstation with supplies and communicated out-of-stock items to management
- Processed sales transactions to prevent long customer wait times
- Reviewed contents on food trays to check complete order
- Accurately made change for cash transactions
- Mastered point-of-service computer system for automated order taking
- Processed credit card payments and gave counter slips to customers for signatures
- Greeted customers promptly and responded to questions
- Processed customer payments quickly and returned exact change and receipts
Front End Cashier
Food 4 Less Supermarket
Fontana
08.2015 - 07.2017
- Client needs
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Contacted new and existing customers to outline benefits of products
- Fostered relationships with customers to expand customer base and retain business
- Created successful strategies to develop and expand customer sales
- Identified customer needs to deliver product solutions and promotions and meet target budgets
- Monitored customer order process and addressed customer issues
- Demonstrated product features to align with customer needs
- Adhered to company initiatives and achieved established goals
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Improved overall customer purchasing experiences to promote steady revenue
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend best products and services
- Identified customer needs by asking questions and advising on best solutions
- Produced sales documents, finalized deals and filed records
- Drove sales of company products and services by meeting with customers using strategic and organized approach
- Cash Handling, Memorize 350 grocery codes, provide detailed, professional, and courteous customer service
Sales Representative
Vonage
Redlands, CA
01.2015 - 08.2015
- Prepared invoices and manage accounts receivable / payable
- Greeted customers entering the shop
- Quickly ascertained each customers need
- Described the product to customer and accurately explain details of the product
- Politely assisted customers in person or via telephone
- Communicated with vendors regarding back order availability future inventory and spread orders
- Consistently on average generating 15-20 new customers per month
- Resulting in an 100-150% growth in revenue
- Provided an elevated customer experience to generate a loyal clientele
- Managed office inventory and placed new supply orders
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
Office Manager
Classified Complete Auto Repair
Rialto, CA
04.2007 - 01.2009
- I coordinated Schedules and appointments
- Tracked office expenses and created monthly reports using Microsoft Excel and Windows
Education
High School Diploma - Computer Science
CENTRO DE BACHILLERATO TECNOLOGICO INDUSTRIAL Y DE SERVICIOS
JOJUTLA, MORELOS, MEXICO05.2005
Skills
- Budgetary Planning
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Administration and Reporting
- Verbal and Written Communication
- Team Leadership
- Employee Development
- Team Building
- Goal Setting
- Documentation and Reporting
- Project Planning
- Training and Development
- Problem Resolution
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Conflict management
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Financial accounting
- Report preparation
- Business administration
- Meeting planning
- Facility management
- Database administration
- Travel coordination
- Team bonding
- Workflow planning
- Documentation expertise
- Policy and procedure modification
- Compliance monitoring
- Project management
- Policy development
- Contract administration
- Information protection
- Workforce management
- Budgetary planning
- Contract negotiations
- Strategic planning
- Budgeting expertise
- Performance improvement
Languages
English: Native/ Bilingual
Spanish: Native/ Bilingual
Timeline
Consumer Lend Sales Specialist
ADVANCE AMERICA
11.2023 - Current
BDC Service Representative
Caposio Buick GMC
08.2022 - 06.2023
Step-Up Supervisor
Geodis Logistics
10.2019 - 08.2022
Cashier
San Manuel Casino
07.2017 - 08.2019
Front End Cashier
Food 4 Less Supermarket
08.2015 - 07.2017
Sales Representative
Vonage
01.2015 - 08.2015
Office Manager
Classified Complete Auto Repair
04.2007 - 01.2009
High School Diploma - Computer Science
CENTRO DE BACHILLERATO TECNOLOGICO INDUSTRIAL Y DE SERVICIOS