Anahy Garcia
Summary
Committed Medical Assistant student at Houston Community College. Skilled in communication and medical record management. I successfully implemented a knowledge base system that improved customer satisfaction and satisfaction and staff efficiency. Committed to delivering exceptional support and optimizing operational excellence.
Overview
1
1
Certification
Work History
Customer Experience Coordinator
Marshalls
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Education
Associate of Science: Medical Certificate, 12/2025
HCC: Coleman College For Health Science
Skills
- Vaccinations
- Bloodborne pathogens
- Venipuncture
- Electrocardiographs
- Vital signs
- Time management
- First Aid
- Insurance Verifications
- Medical record management
- Communication skills
- Administrating medications
Certification
Cardiopulmonary Resuscitation: Americal Heart Association 2025-2027
Languages
English
Spanish
Timeline
Customer Experience Coordinator
Marshalls
Associate of Science: Medical Certificate, 12/2025
HCC: Coleman College For Health Science
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