Ana I Iturregui
Winter Garden,FL
Summary
Dynamic and results-oriented professional with extensive experience, adept in office work. Excelled in enhancing office productivity and customer satisfaction through effective multitasking and exceptional teamwork. Proven track record in improving operational efficiency and confidentiality, demonstrating strong decision-making and organizational skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excels in adapting to fast-paced environments and driving technological advancements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced Office Management and Administration Highly dependable, ethical and reliable professional with great organizational skills.
Overview
20
20
years of professional experience
Work History
Patient Intake Coordinator
Advent Health Orlando (Transplant Institute)
03.2013 - 03.2023
- Completed intake assessment forms and filed clients' charts.
- Supported office staff and operational requirements with administrative tasks.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Assistant to the President
Univision Orlando
03.2003 - 03.2023
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Science - Secretarial Science
Colegio Puertorriqueño De Niñas
Guaynabo, PRSkills
- Appointment Scheduling
- Insurance Verification
- Medical terminology knowledge
- Data entry proficiency
- Follow-up skills
- Patient confidentiality
- Multi-Line Phone Systems
- Charting and clinical documentation
- Confidentiality
- Decision-Making
- Organizational Skills
- Multitasking Abilities
- Goal Setting
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Time Management
- Active Listening
- Multitasking
- Customer Service
- Reliability
Languages
Spanish
Native or Bilingual
Software
Microsoft Office programs: Word, Outlook, Power Point, Excel
Timeline
Patient Intake Coordinator
Advent Health Orlando (Transplant Institute)
03.2013 - 03.2023
Assistant to the President
Univision Orlando
03.2003 - 03.2023
Associate of Science - Secretarial Science
Colegio Puertorriqueño De Niñas
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