Anai Sanchez Flores
Atlantic City,NJ
Summary
Developed strong communication and organizational skills in remote work environment, consistently ensuring smooth operations and customer satisfaction. Focused on accuracy and efficiency in handling tasks while maintaining high level of professionalism. Seeking to transition these skills into new field, bringing reliable and adaptable approach to any role.
Overview
12
12
years of professional experience
Work History
Game Presenter
Evolution at Hard Rock Casino
07.2021 - 10.2025
- Delivered engaging game presentations to enhance player experience and maintain high energy levels.
- Operated gaming equipment efficiently while adhering to regulatory compliance and safety standards.
- Facilitated customer interactions, promoting games and ensuring positive guest engagement throughout sessions.
- Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Welcomed customers and established immediate rapport to encourage gameplay.
Medical Assistant
Pain Specialists
09.2017 - 01.2022
- Utilized telemedicine technologies to evaluate and treat patients remotely, improving access to healthcare for those with limited mobility or living in rural areas.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Scheduled appointments for patients via phone and in person.
Valet Cashier
Golden Nugget Hotels & Casinos
06.2013 - 09.2019
- Welcomed customers warmly and offered services by explaining valet services process and sharing fees.
- Issued receipts and valet parking tickets after receiving payment.
- Counted cash in register drawer at beginning and end of each shift to report total.
- Created lost ticket form to replace missing ticket.
- Collected payments from customers by accepting specified forms of payment, including cash and credit.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.2014
Some College (No Degree) - Medical Assistant
Harris School of Business - Northfield
Northfield, NJSkills
- Telemedicine experience
- Remote work experience
- Online Game Presenter/Dealer
- Customer Service
- Medical terminology knowledge
- Specimens collection
- Multitasking
- Appointment Scheduling
- Payment Processing
- Procedure Assistance
- Updating Medical Records
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Game Presenter
Evolution at Hard Rock Casino
07.2021 - 10.2025
Medical Assistant
Pain Specialists
09.2017 - 01.2022
Valet Cashier
Golden Nugget Hotels & Casinos
06.2013 - 09.2019
High School Diploma -
Atlantic City High School
Some College (No Degree) - Medical Assistant
Harris School of Business - Northfield