ANAIDA LOPEZ
Chicago,Illinois
Summary
As a compassionate and bilingual social worker with extensive experience working with diverse communities, I am eager to utilize my skills to make a positive impact in the lives of marginalized populations. I am dedicated to advocating for and empowering individuals, families, and communities, with a strong focus on enhancing their overall well-being.
Overview
21
21
years of professional experience
Work History
Global Patient Services Care Manager
Shirley Ryan Ability Lab
Chicago, Illinois
02.2022 - Current
- Assist patients from diverse regions, including Spanish-speaking countries and the United Arab Emirates, ensuring culturally sensitive and effective service delivery
- Coordinate patient care services throughout hospital stays, ensuring safe and effective delivery
- Collaborate with Embassy Medical Advisors, physicians, nurses, and therapists to provide comprehensive care
- Maintain ongoing communication with Embassy Medical Advisors, providing updates on patient progress and treatment plans
- Attend medical and therapy evaluation appointments, family meetings, and inpatient team conferences
- Coordinate discharge plans for both inpatients and outpatients, ensuring seamless transitions
- Assist with authorizations and receipt of necessary medications, equipment, supplies, and appropriate transportation to the home country.
Patient Advocate/Customer Experience Manager
Premier Point Home Health, Inc
Chicago, Illinois
02.2015 - 02.2022
- Directed all daily patient social service operations including referrals, psycho-social assessments, and safety-related home visits
- Supervised the assessment, planning and evaluation of social service clinical care by members of the social work team
- Reinforced a patient-centered culture to enhance patients’ well-being, strengthen clinical outcomes and increase staff engagement
- Established and enforced social service and general home health service practices and policies, company wide
- Lead strategic company planning, identifying opportunities for additional or improved services to address unmet patient needs
- Coordinated and presented in-service programs to highlight and inform staff of best practices to enrich delivery of services
- Maintained comprehensive working knowledge of community resources; worked collaboratively with community partners to achieve shared goals.
Bilingual Care Manager
Long Term Services & Support, Aetna Better Health of Illinois
Chicago, Illinois
06.2014 - 01.2015
- Directed delivery of service through care management coordination, provided counseling, support and education to individuals with disabilities and mental illness
- Performed psychosocial assessments for new and existing enrollees within their homes, residential care and nursing facilities
- Enhanced individual function within community through advocacy, counseling and referrals to meet personalized needs
- Reinforced wellness and prevention through ongoing collaboration with Health Care professionals and community resources
- Completed all documentation and record updates in compliance.
Coordinator of Interpreting Services/Spanish Language Medical Interpreter
Rehabilitation Institute of Chicago (Shirley Ryan Ability Lab)
Chicago, Illinois
04.2003 - 05.2014
- Coordinated delivery of interpreting services across the continuum of care for all Limited English Proficiency patients
- Mobilized and supervised Medical Interpreters from various agencies
- Provided Spanish interpreting services to assist professional staff, patients and families in communicating patient-centered health care and rehabilitative information
- Completed sight translations of medical and rehabilitative information, both Spanish/English and English/Spanish
- Acted as cultural liaison between the Latino community and staff to establish necessary contacts and resources to strengthen the treatment process, enhancing successful patient outcomes
- Documented data and statistics to provide monthly and quarterly reports in compliance with professional standards.
Education
Master of Social Work -
Dominican University
River Forest, ILBachelor of Arts -
DePaul University
Chicago, IL40 Training Hours -
Domestic Violence - Apna Ghar
Chicago, IL40 Training Hours -
Medical Interpreting Training, Heartland Alliance Cross Cultural
Chicago, IL12 Training Hours -
Basic Asylum Training, Physicians for Human Rights
Washington, D.C.16 Training Hours -
Trauma Recovery Empowerment Model, Habilitative Systems
Chicago, ILSkills
- Extensive immersion in diverse cultural and ethnic communities
- Experience in advocacy on behalf of marginalized population
- Native fluency in Spanish, with the ability to interpret and translate at an advance level
Additional Information
License Illinois Department of Financial and Professional Regulation Division of Professional Regulation Licensed Social Worker Masters License No. 150.101505
Languages
Bilingual - English and Spanish (Native Spanish Proficiency)
Timeline
Global Patient Services Care Manager
Shirley Ryan Ability Lab
02.2022 - Current
Patient Advocate/Customer Experience Manager
Premier Point Home Health, Inc
02.2015 - 02.2022
Bilingual Care Manager
Long Term Services & Support, Aetna Better Health of Illinois
06.2014 - 01.2015
Coordinator of Interpreting Services/Spanish Language Medical Interpreter
Rehabilitation Institute of Chicago (Shirley Ryan Ability Lab)
04.2003 - 05.2014
Master of Social Work -
Dominican University
Bachelor of Arts -
DePaul University
40 Training Hours -
Domestic Violence - Apna Ghar
40 Training Hours -
Medical Interpreting Training, Heartland Alliance Cross Cultural
12 Training Hours -
Basic Asylum Training, Physicians for Human Rights
16 Training Hours -
Trauma Recovery Empowerment Model, Habilitative Systems