ANAIDEE CRUZ
Lawrence,MA
Summary
Attentive Passenger Attendant with experience serving passengers and explaining safety features and protocols. Made seating arrangements and responded to passenger needs and requests.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Associate Sales Agent
Allstate Insurance Companies
Tewksbury, Massachusetts
10.2024 - 12.2024
- Took daily inbound calls.
- Created sales presentations to promote benefits to potential customers.
- Provided excellent customer service by responding promptly to client inquiries.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used strong negotiation and persuasion skills to sell advertising products and services.
- Responded quickly to customer questions and resolved issues to restore satisfaction.
- Generated leads through networking activities, referrals, and other sources.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Transportation Assistant
Nursecare transportation
Methuen, MA
06.2018 - 11.2018
- Buckled seatbelts and secured wheelchairs to minimize risks to passengers during travel
- Adjusted environmental conditions, shades, and seat cushions to improve passenger comfort
- Helped passengers with diverse questions, requests, and complaints
- Checked equipment and demonstrated safety procedures for optimal passenger protection
Customer Service Representative
H Mart
Burlington, MA
11.2017 - 06.2018
- Recommended products and services to members and educated customers about relevant offerings
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Responded to questions and followed up on customer interactions
- Responded to customer questions and complaints and documented consumer communications
- Assisted associates with problem resolutions
Cashier
Market basket
Methuen, MA
05.2016 - 11.2017
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Greeted all customers and provided prompt and friendly service
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Assisted customers with locating items, answering questions and providing direction and service
- Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases
Education
High School Diploma -
Lawrence high school
Lawrence, MA06.2017
Some College (No Degree) -
Northern Essex Community College
Haverhill, MASome College (No Degree) -
Middlesex Community College
Lowell, MASkills
- Cash handling
- Customer service
- Conflict resolution
- Customer service excellence
- Social media marketing
- Lead prospecting
- Sales closing
- Inside and outside sales
- Merchandise restocking
Timeline
Associate Sales Agent
Allstate Insurance Companies
10.2024 - 12.2024
Transportation Assistant
Nursecare transportation
06.2018 - 11.2018
Customer Service Representative
H Mart
11.2017 - 06.2018
Cashier
Market basket
05.2016 - 11.2017
High School Diploma -
Lawrence high school
Some College (No Degree) -
Northern Essex Community College
Some College (No Degree) -
Middlesex Community College