Jamie Ross
Houston,TX
Summary
Seasoned sales professional with a track record of consistently achieving customer retention goals, producing revenue growth, and reaching corporate sales quotas. Excellent negotiation skills complemented by proactive marketing abilities to attract potential clients and close deals. Strong ability to conduct extensive market research and leverage cutting-edge technology and software to generate leads and maximize sales operations efficiency. Adept at managing insurance claims and assisting clients in navigating insurance-related matters. Solid communication skills, capable of forming long-lasting and profitable business relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Sales Agent
Redfin
Houston, TX
10.2017 - Current
- Create and deliver personalized client presentations to secure their business, presentations made both in-person and virtually online.
- Negotiate offers and coordinate communication between clients and all other stakeholders during the process of a contract.
- Utilized a CRM to maintain consistent follow up with prospective, current and former clients to create new and repeat business. Dedicated to pipeline followup; phone calls, emails and texts.
- Played a crucial role in driving key sales metrics for the team, with over 3.7K houses sold and almost $1.5B in revenue from 2021 to 2023.
- Offer superior customer service by addressing concerns promptly, delivering timely updates, and ensuring a smooth and pleasant experience.
- Maintained knowledge of current market conditions, competitor activity, and industry trends.
- Generated leads through networking activities, referrals, and other sources.
Sales Associate
Keller Williams
Katy, TX
10.2015 - 10.2017
- Generated leads and assisted customers in finding their ideal homes.
- Built relationships with customers to encourage repeat business.
- Conducted market research to remain informed about current trends and property values.
- Advised clients on legal documentation, financing options, and negotiation strategies.
- Organized property visits and inspections and collaborated with mortgage brokers, home inspectors, and appraisers to ensure smooth transactions.
Claims Representative
GEICO
Katy, TX
05.2013 - 10.2015
- Adjusted and resolved auto and personal injury claims.
- Reviewed the details of each case and performed thorough investigations to determine liability.
- Analyzed the facts and evidence surrounding the loss and decided on the extent of liability and appropriate compensation.
- Mitigated potential losses and identified and executed risk management strategies.
- Exceeded company-set goals and reached outstanding customer service metrics.
New Home Sales Consultant
David Weekley Homes
Houston, TX
06.2010 - 02.2013
- Developed sales opportunities and promoted the company's properties within the assigned territory.
- Engaged with real estate agents and established partnerships via relationship events and initiatives.
- Showcased the company's offerings, cultivated leads, and ensured sales conversions.
- Used CRM tools to manage and track potential home buyers.
- Assessed the needs of prospective buyers and shared detailed information about available houses, amenities, pricing, and mortgage financing.
- Kept complete records of customer interactions, follow-up communications, and relevant information to monitor and nurture leads.
- Arranged meetings between clients and different departments throughout the purchase of a house.
- Surpassed role expectations and consistently met sales goals set by project managers.
- Effectively turned around an underperforming sales area and closed out the neighborhood.
Education
Bachelor of Business Administration in Management - Cum Laude -
Texas State University
Skills
- Sales Presentations
- Sales strategy development
- Sales closing
- Lead Generation & Deal Closing
- Customer Service
- Performance Tracking
- Communication & Negotiation
- MS Office Suite & CRM Tools
Certification
- Real Estate License, Texas Real Estate Commission (TREC)
- Licensed Realtor, Houston Association of Realtors (HAR)
Timeline
Associate Sales Agent
Redfin
10.2017 - Current
Sales Associate
Keller Williams
10.2015 - 10.2017
Claims Representative
GEICO
05.2013 - 10.2015
New Home Sales Consultant
David Weekley Homes
06.2010 - 02.2013
Bachelor of Business Administration in Management - Cum Laude -
Texas State University