ANAIH GARCIA
American Fork,UT
Summary
Logical, solution-focused IT professional with 4+ years of experience in providing technical support to companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues and provide timely resolutions. Marketing professional with 5+ years of experience in planning and coordinating marketing events with creative campaigns to maximize profits.
Overview
11
11
years of professional experience
Work History
PROJECT COORDINATOR
Cost Segregation Authority
Lindon, Utah
06.2024 - Current
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
TECHNICAL SUPPORT ENGINEER
Dell EMC
Draper
10.2018 - Current
- Respond to support requests from end users and provide technical support to administrators globally
- Strengths in vCenter, ESXi, Linux and Windows
- Assessed system hardware and software for replacements and modifications to optimize performance
- Patched software and installed new versions to eliminate security problems and protect data
- Help streamline repair processes and update procedures for support action consistency
- Work directly with other technical support staff, quality assurance, engineering, sales marketing operations and administration to resolve problems
- Follow up with clients to verify optimal customer satisfaction, following support engagement and problem resolution
MARKETING DIRECTOR/ MEMBER SERVICES
Costco
Lehi
07.2013 - 10.2018
- Known for commitment to customer service, with the ability to resolve complex issues and win customer loyalty (handle customer inquiries, complaints, billing questions and payment extensions)
- Managed the specific marketing and promotion budget to return on investment for all promotion activities to support appropriate resource utilization, campaign proposals and annual budget preparation
- Ability to coordinate the efforts of many to meet organizational goals and targets
- Used discretion and diplomacy to find common ground between the customers and the company achieving win-win outcomes
- In charge of inventory of merchandise returning to manufacturer due to defects or customer satisfaction
- Processed member sign ups, renewals
- Instructs members and potential members about membership, warehouse and credit programs
Education
HIGH SCHOOL DIPLOMA -
American Fork High School
American Fork01.2005
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
Utah Valley University, Orem
Skills
- Key client retention
- Superior ability to cultivate strong and durable client relationships
- Fluent in English and Spanish
- Ability to work independently or in a team environment
- Ability to collaborate and influence throughout other business units
- Exceptional organizational skills, strong attention to detail and consistent high level of accuracy
- Conflict resolution skills
- Strong analytical planning skills
Timeline
PROJECT COORDINATOR
Cost Segregation Authority
06.2024 - Current
TECHNICAL SUPPORT ENGINEER
Dell EMC
10.2018 - Current
MARKETING DIRECTOR/ MEMBER SERVICES
Costco
07.2013 - 10.2018
HIGH SCHOOL DIPLOMA -
American Fork High School
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
Utah Valley University, Orem
Similar Profiles
Joey JettJoey Jett
SENIOR COST SEGREGATION ENGINEER at COST SEGREGATION SERVICES, INC.SENIOR COST SEGREGATION ENGINEER at COST SEGREGATION SERVICES, INC.
Felix ZavalaFelix Zavala
Sales Representative at Cost Segregation ServicesSales Representative at Cost Segregation Services
Aidan BollingerAidan Bollinger
Associate Badge at Cost Plus World MarketAssociate Badge at Cost Plus World Market