ANAIH GARCIA
American Fork,UT
Summary
Logical, solution-focused IT professional with 4+ years of experience in providing technical support to companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues and provide timely resolutions. Marketing professional with 5+ years of experience in planning and coordinating marketing events with creative campaigns to maximize profits.
Overview
11
11
years of professional experience
Work History
PROJECT COORDINATOR
Cost Segregation Authority
Lindon , Utah
06.2024 - Current
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
TECHNICAL SUPPORT ENGINEER
Dell EMC
Draper
10.2018 - Current
- Respond to support requests from end users and provide technical support to administrators globally
- Strengths in vCenter, ESXi, Linux and Windows
- Assessed system hardware and software for replacements and modifications to optimize performance
- Patched software and installed new versions to eliminate security problems and protect data
- Help streamline repair processes and update procedures for support action consistency
- Work directly with other technical support staff, quality assurance, engineering, sales marketing operations and administration to resolve problems
- Follow up with clients to verify optimal customer satisfaction, following support engagement and problem resolution
MARKETING DIRECTOR/ MEMBER SERVICES
Costco
Lehi
07.2013 - 10.2018
- Known for commitment to customer service, with the ability to resolve complex issues and win customer loyalty (handle customer inquiries, complaints, billing questions and payment extensions)
- Managed the specific marketing and promotion budget to return on investment for all promotion activities to support appropriate resource utilization, campaign proposals and annual budget preparation
- Ability to coordinate the efforts of many to meet organizational goals and targets
- Used discretion and diplomacy to find common ground between the customers and the company achieving win-win outcomes
- In charge of inventory of merchandise returning to manufacturer due to defects or customer satisfaction
- Processed member sign ups, renewals
- Instructs members and potential members about membership, warehouse and credit programs
Education
HIGH SCHOOL DIPLOMA -
American Fork High School
American Fork01.2005
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
Utah Valley University, Orem
Skills
- Key client retention
- Superior ability to cultivate strong and durable client relationships
- Fluent in English and Spanish
- Ability to work independently or in a team environment
- Ability to collaborate and influence throughout other business units
- Exceptional organizational skills, strong attention to detail and consistent high level of accuracy
- Conflict resolution skills
- Strong analytical planning skills
Timeline
PROJECT COORDINATOR
Cost Segregation Authority
06.2024 - Current
TECHNICAL SUPPORT ENGINEER
Dell EMC
10.2018 - Current
MARKETING DIRECTOR/ MEMBER SERVICES
Costco
07.2013 - 10.2018
HIGH SCHOOL DIPLOMA -
American Fork High School
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -
Utah Valley University, Orem
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