Anaiia Guion
Wake Forest,NC
Summary
Dynamic leader and communicator with a proven track record of enhancing learning experiences at Innovation Learning and boosting customer satisfaction at Quick Cash Pawn. Excelled in team coordination, organizational skills, and strategic planning. Achieved significant improvements in program quality and customer engagement, demonstrating a hardworking and positive mindset.
Overview
6
6
years of professional experience
Work History
Before- and After-School Counselor
Innovation Learning
11.2023 - Current
- Organized field trips, guest speaker events, and special projects to enhance learning experiences outside the classroom setting.
- Assisted in the planning and execution of special events, such as family nights, fundraisers, and community outreach initiatives.
- Boosted student confidence through providing one-on-one academic support in areas such as homework completion and study skills.
- Managed program budget effectively, allocating resources wisely to maximize the quality of materials used in daily activities.
- Maintained a safe and nurturing environment for students, supervising both indoor and outdoor playtime activities.
- Maintained accurate attendance and participation records, ensuring compliance with state regulations for childcare programs.
- Developed strong relationships with parents and guardians, ensuring clear communication regarding program updates and individual progress.
- Provided structured time management strategies for homework completion, reducing stress levels for both students and their families at home.
Pawnbroker
Quick Cash Pawn
07.2022 - 05.2023
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Prepared all paperwork, checked identifying information and documented transactions.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled over Number daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Organized store shelves to display most attractive inventory.
- Welcomed customers to shop and offered to answer questions on merchandise.
Cashier Manager
Pizza Corner
07.2021 - 09.2022
- While working at Pizza Corner , I was a cashier. My responsibilities included me , taking orders and making sure that my order accuracy was correct. Collecting payments , cleaning and making sure I worked as a team with my co worker
- Shortly after 11 months I became a manager for the front. While being a manager I made schedules for my FOH staff and make sure I trained all new employees.
FOH Team Member
Chick-fil-A
11.2021 - 05.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Receptionist
Sharkeys Cuts for Kids
06.2018 - 05.2020
- While working at Sharkeys , I was a Receptionist. While being a receptionist my job consisted of answering calls , booking hair cut appointments , checking in appointments and also checking out appointments. I also handled cash and card payments.
- Also while working at Sharkeys , I swept up hair after stylist were done cutting hair and also cleaned up stations that needed to be cleaned if the stylist needed help.
- I comforted kids if they were having a hard time adjusting to getting a hair cut rather if it was their first one or third one.
- I communicated with customers a lot making sure the pricing was told to them prior to the appointment and making sure that all times of the appointment were confirmed
Education
Wake Forest High School
Wake Forest, NC2022
Skills
- Team Working
- Communication
- Hard Working
- Postive Mindset
- Leader
- Organized
Timeline
Before- and After-School Counselor
Innovation Learning
11.2023 - Current
Pawnbroker
Quick Cash Pawn
07.2022 - 05.2023
FOH Team Member
Chick-fil-A
11.2021 - 05.2022
Cashier Manager
Pizza Corner
07.2021 - 09.2022
Receptionist
Sharkeys Cuts for Kids
06.2018 - 05.2020
Wake Forest High School