Anaily Quevedo
Cathedral City,CA
Summary
Experienced hospitality professional with a strong background in front desk operations, shift reporting, and folio auditing. Skilled in training staff, managing guest concerns, and coordinating reservations to support efficient daily operations. Brings clear communication and dependable leadership to busy hotel environments.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Front Office Supervisor
Hyatt palm springs
Palm Springs, California
11.2023 - Current
- Trained guest services agents on Hyatt service standards and procedures.
- Coordinated check-in and check-out workflows with reservations team.
- Coordinated with other departments to ensure smooth operations.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters.
- Verified billing details, folios, and payment methods in property systems.
- Managed room assignments and daily arrivals with housekeeping coordination.
- Handled customer complaints in a professional manner.
- Assisted sales team in creating detailed rooming lists and managing PM accounts to streamline booking processes.
Cage Shift Supervisor
Agua Caliente Casino
Cathedral City, California
02.2021 - 11.2023
- Supervised cage shift operations for casino cash handling and patron service.
- Trained cage staff on cash handling, security steps, and guest service.
- Monitored jackpots, payouts, and hand-paid transactions across gaming floor.
- Balanced vault counts, bank drawers, and currency transfers in Agua Caliente cage.
- Reviewed cage paperwork for compliance with gaming and cash control rules.
- Coordinated with surveillance, slots, and table games teams on cage activity.
- Ensured security of chips, currency, and forms during shift changes and openings by implementing strict handling protocols.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
Sales Representative
Salon centric
Rancho Mirage, California
05.2018 - 02.2021
- Sold professional beauty products to salon clients and stylists at SalonCentric.
- Recommended haircare, color, and styling solutions based on customer needs.
- Built strong relationships with salon owners and beauty professionals.
- Resolved customer questions about brands, products, and availability.
- Processed orders and supported daily retail operations.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Collaborated with marketing team to create promotional materials for products and services.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA06-2015
Skills
- Front desk operations
- Reservation management
- Folio management
- Property management systems
- Shift management
- Cash handling
- Team supervision
- Staff training and development
- Operations management
- Guest relations management
- Customer engagement strategies
- Administrative tasks
Languages
English
Professional
Spanish
Professional
Timeline
Front Office Supervisor
Hyatt palm springs
11.2023 - Current
Cage Shift Supervisor
Agua Caliente Casino
02.2021 - 11.2023
Sales Representative
Salon centric
05.2018 - 02.2021
High School Diploma -
Palm Springs High School