Anairis Morales
Los Angeles,CA
Summary
Seeking growth in customer service with a progressive and innovative company where experience and creative ability are utilized and will provide the opportunity to demonstrate hard work, good communication skills, and customer service skills.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
The Power In Me
Los Angeles, CA
12.2024 - Current
- Provide one-on-one care in a home environment, including medication administration, health monitoring, behavioral support, and implementation of individualized care plans.
- Administer medications per physician orders and monitor for side effects or changes in condition.
- Monitor vital signs and document daily observations in accordance with care plans.
- Implement behavioral support strategies to manage emotional or cognitive challenges.
- Ensure a safe, structured, and supportive living environment.
- Communicate regularly with family members and healthcare providers regarding client status.
- Assist with meal preparation, household management, and transportation to appointments.
- Respond independently to emergencies and escalate concerns appropriately.
Barista
Wolfgang Puck Catering- Compass
Los Angeles, CA
07.2022 - 10.2024
- Adapted to a busy environment, pulling shots, steaming milk, engaging with customers, restocking the cafe, and handling the cash register.
- Guided customers in menu selections with informed suggestions to improve satisfaction and encourage repeat visits.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Create and promote special coffee creations to increase sales and customer satisfaction.
- Demonstrated ability to work with the POS system, processing cash, credit, debit payments, refunds, and promotional cards.
- Memorized drink and food recipes to quickly and accurately prepare orders.
- Executed food preparation and service to ensure timely and quality output in fast-paced kitchen environment.
- Maintained clean work stations to adhere to health and safety guidelines.
- Identified unsafe conditions or hazards and informed supervisor for prompt action.
Barista
Demitasse
Santa Monica
10.2021 - 08.2022
- Worked in a high volume, fast-paced environment in a specialty coffee shop.
- Operated espresso machines and other coffee equipment to extract coffee, steam milk, and prepare specialty drinks.
- Created personalized latte art for customers to enhance their coffee experience and promote customer satisfaction.
- Demonstrated in-depth knowledge of bean origins and flavor profiles to educate customers and make recommendations.
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Utilized POS system for charging items correctly, processing refunds, and handling cash.
Front of House Trainer / Barista
Uplifters Kitchen
Santa Monica
08.2020 - 11.2021
- Lead regular training sessions for new and existing baristas to update their skills and knowledge on espresso bar preparation techniques, latte art, and customer service.
- Create and implement a comprehensive barista training program, including both theoretical and practical components, to ensure consistent and high-quality coffee.
- Assist in developing and maintaining an updated manual of standard operating procedures for baristas, including step-by-step instructions for various coffee preparations and guidelines for equipment maintenance.
- Develop and conduct regular taste tests with the barista team to ensure consistent quality and flavor profiles in coffee preparations.
- Implemented system for tracking and analyzing customer feedback, leading to improved customer satisfaction.
- Created syrups and sauces for espresso bar and monthly specials to enhance drink offerings.
- Processed payments and computed sales prices accurately to maintain cash resources.
Supervisor
Tierra Mia Coffee
Los Angeles
07.2016 - 11.2018
- Train and mentor new baristas on company policies, procedures, and customer service standards.
- Implement strategies to improve barista performance and efficiency.
- Collaborated with team in fast-paced environment to deliver exceptional guest service and maintain operational flow.
- Engaged with customers to address product information, complaints, and issues, fostering positive customer relationships.
- Interacted with guests to gather feedback on product quality and service levels, enhancing customer satisfaction.
- Ensure compliance with health and safety regulations in the workplace to maintain a safe and healthy environment for employees and customers.
- Restocked supplies and cleaned facilities daily to ensure a welcoming environment.
- Accurately completed end-of-day financial tasks.
- Plan routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Education
AA - Psychology
West Los Angeles College
Culver City07-2026
Conservation Studies Certificate -
West Los Angeles College
Culver City12-2024
Skills
- Care coordination skills
- Client support services
- Problem solving
- Communication skills
- Bilingual proficiency
- Time management
- Adaptability
- Detail-oriented approach
- Multitasking abilities
- Customer support
- Staff training
- Quality control
- Retail management
- Menu development
- Merchandising strategies
- Table bussing techniques
References
References available upon request.
Languages
Spanish
Timeline
Direct Support Professional
The Power In Me
12.2024 - Current
Barista
Wolfgang Puck Catering- Compass
07.2022 - 10.2024
Barista
Demitasse
10.2021 - 08.2022
Front of House Trainer / Barista
Uplifters Kitchen
08.2020 - 11.2021
Supervisor
Tierra Mia Coffee
07.2016 - 11.2018
AA - Psychology
West Los Angeles College
Conservation Studies Certificate -
West Los Angeles College